Country Inn & Suites by Radisson Bloomington-Normal West IL Guest Reviews
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|3.6 miles from Bloomington centre|
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Richard, Hamilton Tue, 15 May 2018
I booked a prepaid suite with a king bed 2 months prior to traveling. When we got there they tried to give us a non-suite with two double beds. The front desk didn't even tell us they were downgrading our room when we checked in. Went back to the front desk and was told they overbooked and gave our room away. Keep in mind check in time is 3pm and we were there at 3pm. She told us it wasn't her problem. If we didn't like it we could go elsewhere. There were 3-4 other couples there with the same issue. Being law enforcement I had higher hopes when staying at a Country Inn.
Liked: They are issuing a refund.
Disliked: Overbooked and didn't care.
Max Tue, 22 June 2021
Terry Wed, 16 June 2021
Patricia Mon, 7 June 2021
Liked: Location is good. Very disappointed with the room. We stayed for four days and our room was only cleaned once. Beds were never made and we had to ask for towels.
Disliked: Housekeeping could have been much better and our room should have been cleaned more than once. We shouldn?t have to ask for clean towels and bed should be made!
Roberth Sat, 5 June 2021
Disliked: Our room was not clean properly. The whole carpet was full of pet hairs.
Pamela Fri, 4 June 2021
Excellent! Friendly staff. Service-oriented.
Liked: The staff was always very friendly and accommodating whenever I requested anything. The two front desk people I interacted with were very kind. Their names were Braxton and Christo. I spent ten days at this location, because I became sick shortly after arriving. Not Covid-related. The day I checked out, the owner, Jamie, was working. He very graciously agreed to back out my car towing a small U-Haul trailer, which I found tricky doing, and drove it to the lobby area. He even helped load my luggage into my car. It was raining and I had to deal with my two small dogs. This was my second time staying at this location. I would gladly stay here again in the future and recommend it highly to anyone who asks.
Disliked: I can?t think if anything.
Theresa Wed, 2 June 2021
Liked: Friendly staffComfortable beds Walking distance from restaurant Good coffeeMini fridgesPet friendly
Disliked: Small towels and not enough. Not enough paper products. Dirty walls and doors. Mold around tub and patched ceiling. Side property doors propped open and/or wouldn?t close or lock for anyone to walk in. Need more healthy breakfast choices like bananas, Greek yogurt, protein bars.
Russell Mon, 24 May 2021
Old and dirty
Disliked: the place is old and it shows! Disgusting carpets throughput the building! old amenities and smelled moldy! Our door lock on our room was busted and a joke! Construction workers occupied majority of rooms and they were outside drinking alcohol and smoking pot! You could even smell it in the halls! Should have spent the extra money and stayed some where else!
Penelope Sat, 22 May 2021
Liked: Excellent value for the price.
Disliked: The breakfast left something to be desired, but that was really pandemic related.
Sacha Thu, 20 May 2021
Staff seemed nice. Facility was...
Disliked: rooms were outdated and not clean. dead bugs and spider webs. Guest above us played loud music until we called the front desk at 2:00 am.
M Tue, 18 May 2021