Country Inn & Suites by Radisson Bloomington-Normal West IL Guest Reviews
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Write a review
Richard, Hamilton Tue, 15 May 2018
I booked a prepaid suite with a king bed 2 months prior to traveling. When we got there they tried to give us a non-suite with two double beds. The front desk didn't even tell us they were downgrading our room when we checked in. Went back to the front desk and was told they overbooked and gave our room away. Keep in mind check in time is 3pm and we were there at 3pm. She told us it wasn't her problem. If we didn't like it we could go elsewhere. There were 3-4 other couples there with the same issue. Being law enforcement I had higher hopes when staying at a Country Inn.
Liked: They are issuing a refund.
Disliked: Overbooked and didn't care.
Kitterman Mon, 16 September 2024
Good
Liked: Close to ISU.
Disliked: Needs updating. Flooring is coming apart in the room. Humidity in the room was high despite AC.The breakfast facility is way too small for the number of guests.
Giovanni Mon, 16 September 2024
Good
Chad Tue, 10 September 2024
Would stay again as long...
Liked: Secure facility. Staff very outgoing and professional. The extended hours for the indoor pool were great and the pool was very clean/not overly chlorinated.
Disliked: The king bed was huge but was about as hard as trying to sleep on a sheet of plywood. The fire alarms were low enough for a child to pull the fire alarm at 10:30 the first night, and then the morning we left someone burnt a waffle at breakfast at 7am startling us awake with that fire alarm again.
Mary Tue, 10 September 2024
All good but price of...
Liked: Front staff. Young man was awesome
Disliked: Booked room was advertised for $79 and I was charged over $100
Crystal Mon, 9 September 2024
The pool was disgusting
Liked: Nothing.
Disliked: The staff wasn’t friending and the facility was filthy
Dana Fri, 6 September 2024
Very nice overall - would...
Liked: The room and facilities were nice and clean.
Disliked: Check in clerk barely spoke a word - breakfast was cold but clerk on duty was on it later. (different clerk than the one at check in)
Heather Wed, 4 September 2024
Good
Trautman Wed, 4 September 2024
Disappointing
Liked: Only good thing was breakfast. Water was hot too.
Disliked: Mattresses were old and wore out, we had 2 rooms and they put us on 2 different floors. It has lots of dirty corners and floors in our room had damage to them and I pinched my foot in it. Pool room way to warm and a greasy layer to the pool as well.
Jacqueline Wed, 4 September 2024
Felt relaxed for a weekend
Liked: Friendly staff and easy access
Jason Mon, 2 September 2024
Pleasant