Good

Bad

Liked: The tv
Disliked: Breakfast, and pool

Comfortable extremely relaxing stay!

Liked: Everything was top notch! Excellent breakfast, incredibly comfortable accommodations, wonderful staff, a huge bonus while traveling was the late hours for the pool and extended hours for breakfast!
Disliked: There was nothing we didn't like about our stay. Literally wanted to extend our trip for an extra day to stay longer!

Superb

Outstanding stay, looking forward to...

Liked: Katrina J is an incredible manager at this hotel, kind, funny, attentive to customer needs to the max! Katrina J has the perfect personality to genuinely make any guests stay the very best! This will always be my hotel of choice for ALL my Big Rapids visits!! Thanks again KatrinaJ and all her amazing staff!

Exceptional

Liked: I like the service for the front desk and the rooms were clean
Disliked: Nothing

Very good

Liked: Location
Disliked: Night staff did not make an effort to be friendly. They were simply unenthusiastically doing their job. Could have given us a smile.

Ok place as last resort...

Liked: Breakfast was good and was quiet. Sheets were soft. Bathroom was big. Staff was friendly. Good location near family.
Disliked: Bed way too firm caused my wife and I joint pain and lack of sleep tossing and turning. Bathroom shower too slick on bottom fell in tub washing hair. No hot tub to sooth joints from bed. TV old and out dated bad pictures. Unable to cool room stayed too warm and stuffy.