Country Inn & Suites by Radisson Asheville Downtown Tunnel Road NC Guest Reviews
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|2.4 miles from Asheville centre|
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Al C, Swoope, VA, visiting Grove Park Inn Sun, 20 October 2013
Liked: The room was very clean and the staff was very accomodating.
Royce Sat, 19 September 2020
Autumn Sat, 19 September 2020
Management ruined it all.
Liked: This hotel has a great location. Very closeto restaurants both sit down and fast food. You can walk to the Asheville Mall, even into downtown Asheville too in under 30 minutes. The hotel itself is beautiful and updated seeing as it first opened in 1974. The owners clearly spent time and money, planning accordingly, to make sure not just the lobby but all rooms furnishings, decor, and it?s facilities were updated accordingly. This along with the cleanliness made my stay very comfortable. Management was awful though and ruined everything.
Disliked: I checked in late, around 7-8 pm. The evening employee was very easy to deal with and made checking in a breeze.However, when I attempted to extend my stay another 2 nights, the manager would not except temp license, even though it was issued by the DMV and clearly states at the top that it is valid for identification purposes. As well, she would not accept my card as it was a ?GreenDot? card, which is considered a pre-paid debit card. All this after it had already checked in the night before using the same identification and card. Mind you, I had a family member use their credit card for incidentals.I was left to pack my bags quickly as I didn?t expect to be leaving, as well as to book another hotel room for that evening and to deal with the ongoing process of canceling the booking as to ensure I was not charged for anything. The manager there not only just canceled my booking, but also took it upon herself to leave a note on our (my fiancÚ and i?s) file, to not allow us to book there again. Which is way over the top for the apparent situation.I couldn?t believe this had happened. Much less I didn?t even find out about all this until I was trying to check back in the next day. Took me totally by surprise and I feel like it was totally out of line and unnecessary.We have used prepaid cards as well as my temporary identification at hotels before with no problem. In fact, this is the only hotel in which I?ve had a problem.I?ve been using these forms at hotels for a little over a week following my wallet being stolen. I travel a lot and don?t necessarily have access to my mailbox at home therefore I can?t quickly access my replacement cards. You would think that with how hard it is to deal with my wallet being stolen, that they could have been a bit more accommodating and treated me with a bit more respect rather than essentially ban me from the hotel over a prepaid card. I had plenty of money to pay for the rooms and a credit card for incidentals.
Verified Hotel Guest Fri, 18 September 2020
Liked: It was very clean, the beds were comfortable and the room had nice amenities.
Disliked: Due to COVID 19 breakfast was suspended, which I can understand. However, they offered a sack with a tiny granola bar, a muffin and water. No coffee in the lobby. Just a heads up on this.
Deja Fri, 18 September 2020
Adam Thu, 17 September 2020
Disliked: No to go breakfeast bag
Robert Thu, 17 September 2020
Very pleasant stay in a...
Liked: Clean. Nice room friendly staff
Disliked: Everything was fine very pleasant
Melissa Mon, 14 September 2020
Michael Sun, 13 September 2020
Liked: Great price and location.
Disliked: Was a musty odor from the AC unit, like the filter needs cleaning or there was condensation. Very humid when we entered the room.
Brian Sun, 13 September 2020
Very basic stay. Bed and...
Liked: Covid had it closed. Bag provided was minimal. Other tan 2 small coffee pods in room there was no additional coffee.
Disliked: It felt like you were walking into your own apartment building when you entered. Very seldom was anyone behind the desk to smile and greet you.
Brittany Sun, 13 September 2020
It was amazing
Disliked: It would?ve been better if the pool was open 24hours