Good

Poor

Liked: Checking out
Disliked: Was promised an early check in by manager upon arrival room was given bavk to previous guess who decided to stay another day. Another room was found nut was in bad condition and needed to be cleaned by housekeeping. Management found another room on 3rd floor. Upon settling in my guess and I realize the air conditioning and heat did not work. After a few attempts by housekeeping to repair with no results, management stated they found another available room and that my guest and I could relocate to that room. It was noticed that while attempting to take a shower ther was no shower head but a straight pipe that the water came through an intense rate which was very uncomfortable for my female guess, myself who is an American Disabled Veteran and my other guest who also is disabled. While checking out the on duty manager continusly apologized for inconveniences and offered excuses. Upon returning to my home state I called the on-site manager to express my views and experiences. Again it was the excuses and I should contact the property owner. At this point too much time and energy has been given to this problem. I will never ever visit this property and not sure about the brand name again ever nor would I ever recommend to anyone. Not worth the $200.00 I gave them

Liked: location
Disliked: Very slow almost useless wifi speeds

Superb

Liked: Very comfortable beds. The hot tub and sauna was fantastic. Breakfast was great.
Disliked: Check in seemed pretty disorganized. Other guests were saying the same. The pool should be heated during the winter. The water was way to cold.

Pleasant

Average

Liked: Staff was great during my check in
Disliked: The fact that I had to sleep in a cold room could not adjust the thermostat and was not compensated for it. Especially with what I paid for 1 night and I had my 2 year old granddaughter with me

Good

Liked: A hotel

Poor

Liked: Location
Disliked: Everytime the water was turned on in the bath tub it leaked under the wall. The water was so bad that it leaked all the way into the room it went under the bed. We told the front desk and they just gave us more towels to soak up the water. We had to wear shoes the whole time we were there the water was so bad.

The hotel charged people extra...

Disliked: Stayed during hurricane Michael. We lost power at 7:30pm. This hotel does not have a back up power source, the staff disclosed this during check in. We had no running water, air conditioning, lights or breakfast. I was charged the full cost of the room even though I asked for a discount.