Exceptional

Liked: Fantastic customer service all round smiles from the staff. Will be definitely visiting again.

Pleasant

Liked: Great entrance and bar
Disliked: The room was very dark and and outdated

Fab. We will be back...

Liked: Amazing. Outdoor hottub made the stay. The room was lovely and the bed was very comfortable and the sheets were great quality. Shout out to Andrew the bar staff who was very attentive and gave some great reccomendations for the local area. Also the massage was unreal my masseus kiera was fab.
Disliked: Limited time for use of facilities.

Great break in Knutsford.

Liked: Location great to walk to Knutsford and Tatton park. Very comfy beds and good shower.
Disliked: Felt a bit stressed due to Covid restrictions and felt staff were too.

Good Hotel & location

Liked: Nice to see bar service open
Disliked: Can hear flights from Manchester Airport - woke me up at 6AM

Great but with a shocking...

Liked: Quality fixtures and fittings
Disliked: Allocated a room which was already occupied. This shocking event burst those residents bubble also exposing us to someone else's social distance "home"

Staff shone!

Liked: Room was comfortable, spa facilities were good, good food. Massage was excellent definitely recommended. But the highlight was the service and attitude of every member of staff we encountered. Got the VIP treatment so friendly and accommodating. Will definitely return.
Disliked: One of the cups in the room had been used, the water jug wasn?t the cleanest and the coffee machine had not been emptied. Water stains in sink. The rest of the room was clean. Very minor comments from a wonderful stay!

Exceptional

Good