good location , Hotel was...

Disliked: very poor room service , poor communication by staff , room service keeping my family waiting for over an hour for plates and cutlery , got our food cold , no apology or explanation provided. quite disappointing , expensive weekend for a poor service really

Exceptional

Excellent - staff were amazing

Liked: Everything we were very impressed with everything. We really liked how child friendly it was. We will definitely be returning for another visit.
Disliked: Everything was excellent

Overpriced, badly managed, bad service...

Liked: The bed.
Disliked: The fact that its a spa hotel yet we couldn't use the Spa. Priority was given to locals and ppl who booked outside of booking.com. Feel cheated out of that given its a spa hotel and that's why we paid the overpriced rate yo go there. Also the service was bad and the food was bad. Took 40 minutes for breakfast to arrive and when it did it was presented by a young gentlemen who was covered in what patches. Poor guy, but not an appetising sight. The food was clearly left out somewhere for ages as it was quite cold by the time we got it. Also the cleaners left their cleaning items in our room so we had to sort that out. Prob not covid compliant. Also a £10 service charge was added to our bill at the end if the stay without them telling us.Also they forgot about half if our order for breakfast on the second day so we had to remind them. At this price you expect MUCH better service and full access to the facilities. I feel like I've been robbed.

Very good

Very comfortable pleasant hotel

Disliked: Nothing

Good

Exceptional

Very beautiful ,friendly and clean...

Liked: Great
Disliked: None