Exceptional

Liked: Staff were so friendly Lovely facilities Fantastic location
Disliked: Nothing

Lovely place, quiet, great spa...

Liked: The lodge was great, super warm on the coldest days and plenty of space. The area we were in was so quiet which was lovelyStaff at reception really helpful and took us to our lodge on arrival and answered any questions quickly. Staff at the gym/pool friendly and helpfulThe pool, sauna, steam room and hot tub were all pleasant to use and never felt crowded in the spa. Having towels and lockers available so you can just walk over with your swimwear made it so easy to make use of the space whenever you wanted too.For a place to come for a peaceful weekend break it was perfect and we were able to go for a walk through the local woodlands and back through the golf course.
Disliked: The beds in both the rooms in the lodge, were two single beds pushed together which parted pretty easily leaving a gap to fall intoThe main area that let the stay down was the restaurant.Breakfast: Though the breakfast bar featured a good variety, the quality was not there - the pastries section was either almost empty or stale (we even came earlier the next day to find it just the same). When asking if more was coming out, a flat no was the response. Staff seemed a little blunt/unhelpful during the breakfast time with any question seeming like an imposition. We pre-paid at reception for access to the breakfast bar and cooked breakfasts. It was explained that this would be cheaper than paying at the restaurant .We saw the pricing for breakfast items on the menu later and found for what we had it would have been cheaper to have not pre-paidWe also ate dinner there on the last night, and this sadly was not a great experience. Partner is coeliac and therefore cant have gluten. They restaurant had taken the move to list the allergens in each individual menu item which would be helpful, if it couldn't be trusted as they had missed several items that would have gluten. We checked a few options that did not state they contained gluten only to find actually they did have gluten in them when asking. This is quite a risky issue and if we hadn't checked my partner would have been very ill very quickly. This issue affect starters/mains and puddings and meant no trust in the menu can be hadOrdered a bottle of wine from their menu, to find that they no longer did that one, after a few minutes. Staff did try to be responsive which was good, though throughout the meal never returned to check onOne main was very poor, to the point that I had to call someone over to highlight it. Such a shame as the hotel is really nice and service/staff in other areas are great. The restaurant experience lets it down.

Superb

Exceptional

Exceptional

Very good

Exceptional

Liked: Quality
Disliked: non applicable

Great place to stay convenient...

Liked: Beautiful surroundings, staff very professional but friendly
Disliked: car park very busy

Perfect for 40 lengths.

Liked: Lovely place in the middle of sussex inside a golf course. Immaculate spacious rooms. Very good pool, gym & spa but the food was a bit disappointing. I would stay there again for location convenience and pool but take sandwiches.
Disliked: The food was not what you would expect in such a nice place and the catering staff were young and unmanaged.Shame really.