Corner House Hotel

Liked: Friendly staff and management, very close to Gatwick airport. I would stay here again.
Disliked: Rooms were a bit tired, but great value for the price. I understood that the owners are going to update the rooms once they are allowed to reopen fully after COVID restrictions.

The room was a little...

Liked: Really close to Gatwick, friendly staff
Disliked: Traffic noise

It was a great place...

Liked: It was clean and well conserved, close to the airport and comfortable.
Disliked: I didn?t see any staff or anyone to help me if I needed anything.

Exceptional

Liked: Amazing transit stay next to the airport especially given the situation during the pandemic. Chris and his staff were so friendly and helpful! Will definitely be back when I transit again and will highly recommend to all friends. Thanks again Corner House staff!
Disliked: Was all wonderful

Great location for Gatwick airport

Liked: I only stayed one night and did not use the restaurant as I arrived late and left very early. £6 taxi ride from the airport. The room was small but adequate. It had tea/coffee facilities. Telephone in the room to contact reception. The staff were very kind and allowed me access to a kitchenette as I had arrived too late to use the restaurant. The room was clean and tidy.

Exceptional

Liked: That it was definitely Value for Money and would recommend Corner House to others
Disliked: I like the friendly and helpful Service, and under the circumstances of Covid the social distance guidelines being followed to safe guard the customers

Great, clean, warm, room close...

Liked: Spotless, easy check in, warm, good location for gatwick (I had to book a last minute room 5 mins before I showed up!), very nice staff.

Charged for non-existent breakfast and...

Liked: The hotel in itself met my expectations. Nothing else really.
Disliked: Lockdown is hard and challenging for many people and not just for the Corner House hotel. I was not going to leave a review despite being dissatisfied with the service but I am now going to do so after being disrespected by the staff. There was no staff at reception throughout my stay (15 hours) and just a number for emergencies (nobody answered the number they provided for non-emergency contact). I was charged in advance for a breakfast which was not provided. The staff have been disrespectful when I contacted them simply asking for the breakfast to be refunded: "it is not cost effective to have a member of staff on 24 hours a day, just in case the one guest we have requires breakfast". Apparently it is cost effective to make them pay for that breakfast though. I may add that I was not travelling for pleasure but I was going to sit for an exam for seven hours so breakfast was kind of important. Lockdown is hard for everybody but charging for services that are not provided and being rude to paying customers is still not excusable.

Bit disappointing

Liked: The young lady on reception was very friendly
Disliked: The reception was unmanned in the evening, my key card would not work no answer on phone that you were told to use if emergency, If it wasn?t for some work men outside having a cigarette who knew where a generic card was I don?t know what have hspppened.