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Cordis Auckland by Langham Hospitality Group eeeee
Cordis Auckland by Langham Hospitality Group, 83 Symonds Street, Auckland
Area: Auckland
(Map)
4.2
HOTEL RATING: 
VERY GOOD
4.2 out of 5 (2216 Ratings)
0.6 miles from Auckland centre
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Hotel Description
Located in the lively uptown area near Upper Queen Street and Karangahape Road Cordis Auckland is surrounded by a vibrant neighborhood. From this central location guests can stroll to the Auckland Domain or explore the city's museums galleries and thriving retail scene. Designed with your comfort in mind 640 modern guestrooms and suites convey a sense of understated sophistication with a blend of warm woods handcrafted furniture and quality textiles. Thoughtful extras and stylish interiors reveal an attention to detail reflecting the best in modern design. All rooms feature high-speed internet and WiFi to keep you connected 24/7. Boasting a modern interior an outdoor fire and al fresco courtyard surrounded by leafy native plants 'Our Land Is Alive' is an authentic local bar offering a great selection of exclusively NZ sourced food and beverages. Catering to guests with an appetite for variety the hotel offers a range of dining options featuring both local and international favorites. The contemporary Eight restaurant and sophisticated Chandelier Lounge offer stylish spaces to dine and socialize or enjoy the hotel's signature High Tea over a glass of Champagne. For gatherings large or small Cordis Auckland has the venues and expertize to ensure that every event is a success. The magnificent Great Room will host banquets for up to 860 guests while versatile multi-purpose rooms can be reconfigured for more intimate gatherings or boardroom meetings. Located on Level 14 the Cordis Club Lounge is designed to elevate the guest experience with a selection of bespoke benefits ranging from butler service and late check-out to evening drinks and canapes. New to the range of benefits will be a personalized check-in and check-out at the Club Lounge for guests who have booked Executive room types or the Presidential or Chairman Suites. On Level 2 Chuan Spa will indulge your senses with a range of spa treatments each one designed to rejuvenate and revitalize. Saunas steam rooms a fitness center and a heated rooftop pool create the perfect urban retreat to relax and unwind.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
w
Non Smoking
q
Accessible
x
Free Breakfast
j
Free Parking
r
Pets Allowed
Other Amenities
` Business Center
` Swimming Pool
` Garden
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Babysitting/Child Services
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Trouser press
` Cycling
` Heating
` Fax/photocopying
` Wheelchair accessible
` On-site parking
` outdoor pool
` 24-hour security
` Accessible parking
` Concierge services
` Designated Smoking Area
` Family Rooms
` Free Wi-Fi
` Massage services
` Off-Site parking
` Restaurant(s)
` Daily Housekeeping
` Non-Smoking Rooms Available
` Parking Available
` Board games/puzzles
` Electric vehicle charging station
` Rooftop pool
` Wine/champagne
` Outdoor furniture
` Sun loungers or beach chairs
` Bike tours
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Invoices
` All plates, cutlery, glasses and other tableware have been sanitized
` Access to health care professionals
` Free face masks
` Contactless check-in/out
` Food delivery
` Electronic room key
` Audible alarm
` balcony/terrace
` CCTV security in common areas
` Currency exchange service
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Free shuttle service
` Hot tub/Whirlpool
` Ironing amenities
` Kid-friendly dinning
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Restaurant (special diets available)
` Soundproof rooms available
` Spa services
` Spa/sauna
` Tour services
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Accessible toilet
` Room service available
` Parking available (charges may apply)
` Valet parking (charges may apply)

Cordis Auckland by Langham Hospitality Group Guest Reviews

Overall Average Score: 
Very Good (4.2 out of 5)

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3.5

Good - 3.5 out of 5

Yolanda Sat, 23 March 2024

I’m so sorry to be...

Liked: I liked the breakfast, the pool area was really nice and warm and the rooms were really clean.
Disliked: No proper smoking/vaping area except the front entrance of the hotel which is annoying if your wanting to quickly pop out in your slippers and robe as there’s always people coming in and out. The tv sucks to try and connect YouTube etc for $400 per night you’d expect a little better than chrome cast. $10 room service charge is so expensive what the heck used to be around $5 everything is so so expensive $18 for a glass of main divide wine which they are probably paying less than $10 for a BOTTLE it’s cheap and nasty and then $32 for a small 375 ml bottle in the room. The rooms were pretty average and tiny. The photos looked so much nicer than in person they were way smaller than the photos made out. Location was pretty close to queen street but super steep to walk back not that it’s the hotels fault just an fyi

5

Exceptional - 5.0 out of 5

Maria Sat, 23 March 2024

Exceptional

4

Very Good - 4.0 out of 5

Kiriana Fri, 22 March 2024

best beds and great spa.

Liked: comfy as beds
Disliked: reception wait

4.5

Wonderful - 4.5 out of 5

Ed Thu, 21 March 2024

Relaxing night away.

Liked: We had a lovely corner room in the Pinnacle Tower. It felt spacious which was nice. Very comfortable bed and a delicious breakfast served by a friendly member of staff.
Disliked: Not really sure that the new rewards program - Brilliant - is really that brilliant. On our previous award level we were able to get check outs as late as 4 pm but that is no longer the case. This was always a big drawcard for us as we are very regular customers at Cordis Auckland. Dining discounts are OK but we very rarely dine in at the Hotel.

5

Exceptional - 5.0 out of 5

Ngatai Thu, 21 March 2024

Exceptional

4.5

Wonderful - 4.5 out of 5

Byron Wed, 20 March 2024

Superb

5

Exceptional - 5.0 out of 5

Kirsty Wed, 20 March 2024

Cordis review

Liked: Lovely as always, clean quit and comfortable

3.5

Good - 3.5 out of 5

Katrina Wed, 20 March 2024

Ok

Liked: Have stayed here alot. Love the facilities
Disliked: First time I was unable to get a late check-out and it was a Tuesday. Had to wait over 10 minutes to get my car and paid for valet parking. No instructions in room to advise how to get into wifi.

4.5

Wonderful - 4.5 out of 5

Hannah Tue, 19 March 2024

Friendly luxury hotel

Liked: Great hotel, good location and excellent room.
Disliked: Nothing all good

2

Disappointing - 2.0 out of 5

Laura Tue, 19 March 2024

Anticlimactic and disappointing.

Liked: The hotel itself is beautiful. The spa and our treatments there were incredible (although the pool was closed for maintenance which was shame).
Disliked: Customer service feel so short of what you'd expect from a 3* hotel, let alone a 5*.Without going through the ins and outs, the service was so bad that we ended up having to move rooms, getting $100 refund for our stay, and ultimately our last night in NZ was ruined because we were waiting and waiting all afternoon/evening for them to sort out the issues that we had in our room.Before being told that we were moving rooms, I was in a towel out of the bath and my partner was watching TV, and it flagged up "this room has now checked out". We had no idea what was happening, nobody spoke to us for 40 mins after this - just as an example of the poor communication.The room move was to a worse room - although more expensive as it had a kitchenette (we didn't need this at all, we were there for one night only before flying home the next morning) - I think the manager thought he'd done us a favour.We ended up not being able to explore the city, instead having dinner nearby at 9pm and straight back to the hotel to go to sleep - where we were met with more issues in the room that we had to go and discuss with management.It was one of those experiences where one thing in isolation didn't seem so bad, but the layer upon layer of poor communication and customer service left us feeling really deflated, after a beautiful month travelling the country.Feels like management issue, everyone we spoke to was pleasant enough, but nobody seemed to have a clue on the absolute basics of customer service - I honestly would have felt better if I'd heard "we're going to send a glass of wine up to your room whilst you wait to apologise for the inconvenience", when things started going wrong, but the fact that that did't even occur to anyone to try and appease us and the situation, just shows the lack of hospitality experience and poor sense of service.

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Cordis Auckland by Langham Hospitality Group 83 Symonds Street, Auckland