Cordis Auckland by Langham Hospitality Group Guest Reviews
Write a review
0.6 miles from Auckland centre |
Write a review
Yolanda Sat, 23 March 2024
I’m so sorry to be...
Liked: I liked the breakfast, the pool area was really nice and warm and the rooms were really clean.
Disliked: No proper smoking/vaping area except the front entrance of the hotel which is annoying if your wanting to quickly pop out in your slippers and robe as there’s always people coming in and out. The tv sucks to try and connect YouTube etc for $400 per night you’d expect a little better than chrome cast. $10 room service charge is so expensive what the heck used to be around $5 everything is so so expensive $18 for a glass of main divide wine which they are probably paying less than $10 for a BOTTLE it’s cheap and nasty and then $32 for a small 375 ml bottle in the room. The rooms were pretty average and tiny. The photos looked so much nicer than in person they were way smaller than the photos made out. Location was pretty close to queen street but super steep to walk back not that it’s the hotels fault just an fyi
Maria Sat, 23 March 2024
Exceptional
Kiriana Fri, 22 March 2024
best beds and great spa.
Liked: comfy as beds
Disliked: reception wait
Ed Thu, 21 March 2024
Relaxing night away.
Liked: We had a lovely corner room in the Pinnacle Tower. It felt spacious which was nice. Very comfortable bed and a delicious breakfast served by a friendly member of staff.
Disliked: Not really sure that the new rewards program - Brilliant - is really that brilliant. On our previous award level we were able to get check outs as late as 4 pm but that is no longer the case. This was always a big drawcard for us as we are very regular customers at Cordis Auckland. Dining discounts are OK but we very rarely dine in at the Hotel.
Ngatai Thu, 21 March 2024
Exceptional
Byron Wed, 20 March 2024
Superb
Kirsty Wed, 20 March 2024
Cordis review
Liked: Lovely as always, clean quit and comfortable
Katrina Wed, 20 March 2024
Ok
Liked: Have stayed here alot. Love the facilities
Disliked: First time I was unable to get a late check-out and it was a Tuesday. Had to wait over 10 minutes to get my car and paid for valet parking. No instructions in room to advise how to get into wifi.
Hannah Tue, 19 March 2024
Friendly luxury hotel
Liked: Great hotel, good location and excellent room.
Disliked: Nothing all good
Laura Tue, 19 March 2024
Anticlimactic and disappointing.
Liked: The hotel itself is beautiful. The spa and our treatments there were incredible (although the pool was closed for maintenance which was shame).
Disliked: Customer service feel so short of what you'd expect from a 3* hotel, let alone a 5*.Without going through the ins and outs, the service was so bad that we ended up having to move rooms, getting $100 refund for our stay, and ultimately our last night in NZ was ruined because we were waiting and waiting all afternoon/evening for them to sort out the issues that we had in our room.Before being told that we were moving rooms, I was in a towel out of the bath and my partner was watching TV, and it flagged up "this room has now checked out". We had no idea what was happening, nobody spoke to us for 40 mins after this - just as an example of the poor communication.The room move was to a worse room - although more expensive as it had a kitchenette (we didn't need this at all, we were there for one night only before flying home the next morning) - I think the manager thought he'd done us a favour.We ended up not being able to explore the city, instead having dinner nearby at 9pm and straight back to the hotel to go to sleep - where we were met with more issues in the room that we had to go and discuss with management.It was one of those experiences where one thing in isolation didn't seem so bad, but the layer upon layer of poor communication and customer service left us feeling really deflated, after a beautiful month travelling the country.Feels like management issue, everyone we spoke to was pleasant enough, but nobody seemed to have a clue on the absolute basics of customer service - I honestly would have felt better if I'd heard "we're going to send a glass of wine up to your room whilst you wait to apologise for the inconvenience", when things started going wrong, but the fact that that did't even occur to anyone to try and appease us and the situation, just shows the lack of hospitality experience and poor sense of service.