Coratel Inn & Suites by Jasper New Braunfels IH-35 EXT 189

COCKROACH INN!!

Liked: Nothing really. At first the price seemed fair But since we couldn't find the paperwork for our service dog they added $25.00 for animal fee. Then since we had an animal they added $50.00 deposit we didn't get back bc "we didn't check out on time". 11:15 instead of 11:00.
Disliked: COCKROACHES!!! We were not fond of the cockroaches. The room smelled musky. It looked clean until we found the three dead(thankfully)cockroaches in the shower. We called front desk and an older Indian man came and grabbed the dead bugs with his bare hands and said room is fine NO refunds! The TV volume was stuck on maximum so we just unplugged it. Lets just say this property is way overdue for a remodel!! Don't be fooled by the price! This place is a Dump!!

Cheap place to stay a...

Liked: I liked the location. Close to everything. The staff was polite and friendly. Liked the fact that its dog friendly.
Disliked: I was not pleased with the sanitation. There were roaches in our room that would appear dead daily. The place was pretty run down. The carpet was dirty and old. Doors did not close properly. The pool was green and not clean. No break fast provided. Some liggt were broken and did not work. Only juice and crackers.

Bad

Liked: Size and 3 beds
Disliked: The ac did not work and they didn't move me to another place.they just provided a fan

Very poor

Good

Liked: Beds were soft and very quiet
Disliked: N/a

Exceptional

Liked: Quiet, good location, friendly staff.

Awesome customer service housekeeping and...

Liked: The front desk was friendly willing to assist and cooperative
Disliked: The first day I did not get housekeeping, however were they more than made up for it the next day

Exceptional

Will Return

Liked: Quiet place...