Copthorne Hotel Merry Hill Dudley

The staff are truly outstanding! Accommodated my every need. The head chef Rob worked with me on my dietary requirements as a competitive bodybuilder which was over and beyond. It had been a long time since I’ve stayed in hotel with service and staff of this calibre.

Disliked: Staff; room; facilities; parking.

Exceptional

Very good

Very good staff, helpful and...

Liked: Excellent and helpful staff. Really did a great job to give us what we needed and was veery helpful, they enjoyed to give good service.
Disliked: Only one chair in the room. When rooms service was used, one had to sit in the bed. Aircondition could be nice, but it was not that hot.

Good stay

Liked: I did enjoy the breakfast. I found there was plenty of choice and the food tasted very nice
Disliked: I noticed the glasses in our room were dirty and I also felt the same about the glasses at reception so I had to buy a bottle of water

Wet paint in room?

Liked: It was acceptable for most part
Disliked: Wet paint in the room, no compensation

Superb

Really good - we'd be...

Liked: A couple of staff members were exceptionally good.

Excellent

Liked: Great hotel great staff very friendly
Disliked: Nothing

Exceptional