A warm welcome and a...

Liked: I found every member of staff that I came into contact with extremely friendly and helpful. This made for a really lovely stay.

Disappointing

Liked: Location to where I was working.Spa
Disliked: Room dirty including someone?s socks and long black hairs in bedding. Frosty bar and restaurant staff. Club lounge nothing in it apart from Fanta or tea.

Very good

Liked: Pool...the main reason we chose itRoom sizeLocation to restaurants pubs tourist attractions etc
Disliked: Room service not waiting for a reply before entering the roomRoom was hot...even with fanDecor dark

Very good

Liked: Everything was very good. But the food was below averagege.
Disliked: The food was below the standard of the rest of the hotel.

Superb

Pleasant

Liked: staff are lovely and very accomodatingnice food and drink selectiongood central location and lots of parking
Disliked: DatedLeisure facilities not workingquite a noisy location - didnt appreciate the parked up cars revving their engines

lovely!

Liked: friendly staff, comfortable beds
Disliked: dirt on the window, hair in the bath, nothing major but could be a little cleaner

You could have done better

Disliked: The food at dinner and breakfast was lukewarm

Good

Liked: Size and views from room. Staff in dining room excellent and food very good.Staff on reception helpful
Disliked: Rooms not being cleaned for two days when card left on door requesting cleaning. No milk, water or biscuit top up.Paid for club room which included a club lounge for hot drinks and snacks. Disappointing as when we stayed last year we could have hot milky drinks whereas this year it was only hot water for tea and coffee. When we arrived we made tea and the milk was off. They replaced this on Tuesday and on Wednesday the milk disappeared and although we asked for it to be put back it took until Friday evening to replace and no snack top ups for two days.