Exceptional

Liked: Great staff, Great Hotel

Very good

Overall, I imagine this hotel...

Liked: The location of the hotel was good as there was lots of shops and bars nearby. However, if you wanted to go to Birmingham itself the train station is a fair way away. The staff were very accommodating when we rang about extra water and needed a hairdryer.
Disliked: The breakfast on the Sunday morning was served cold and the mushrooms were extremely chewy - however, this improved on the Monday when they were less busy. None of the facilities were open including the club lounge or the swimming pool. The swimming pool was frustrating as most swimming pools at pools nearby are open again so there is no reason they could not have done this. Finally, the hotel was extremely noisy at night e.g. noise on Sunday morning at 3am still and the fan in the room was too noisy to stay on all night.

Superb

Pleasant

Disliked: Restaurant and breakfast poor

Good, BUT!!

Liked: The staff were brilliant and the restaurant was very good value and good food. The beds were clean and comfy. Ample tea/coffee available to make in the room. The fridge was good and bad, as it was good to have a fridge, it was extremely noisy, but overall it was a good stay.
Disliked: On arrival at approx 4pm, was told our rooms would not be ready for at least another hour, despite check in being 2pm. We were given a slight upgrade, but while that was nice, the rooms were tired looking and my sons room, had cracks visible on the wall and the base of the bed was marked.

Covid regs

Disliked: It is difficult with the covid regs but i missed the house keeping facilities,The wait for table service for a drink,No dining facilities on sunday

All in all pretty good

Liked: view room bed
Disliked: breakfast

Good