Copthorne Effingham Gatwick Hotel Guest Reviews
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|7.7 miles from Redhill centre|
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Bruce Wed, 9 June 2021
Excellent facilities and situation spolled...
Liked: Nicole gave excellent service to us.Lovely grounds and golf course.
Disliked: Breakfast 2nd day was over cooked. People complained about it. The room wasn't cleaned and rubbish bins were not emptied at all.
Victoria Mon, 7 June 2021
Disliked: No bedside lamps
David Mon, 7 June 2021
We will never stay in...
Liked: Food ok but service was given by untrained staff and therefore poor.
Disliked: The complete hotel was very tired and in serious need of refurbishment. We downgraded to a standard room from a club room which at least was clean and useable. The club room was a disgrace, in poor state of cleanliness old and tatty furniture and a bathroom that was old, stained, and the toilet would not flush properly. The balcony was filthy and unusable and table on it was falling apart.
Dave Sun, 6 June 2021
Liked: The hotel was ideal location for the purpose of my visit to the area
Disliked: I stayed in room 101 the fact that there had been a lockdown the hotel should have been in a pristine condition, the patio windows were covered in mud from blocked gutters the patio was full of weeds
Lesley Sun, 6 June 2021
A very disappointing stay. Much...
Liked: Large room with nice balcony. Comfortable bed.
Disliked: Breakfast service very slow and disorganised despite preordering the previous day.Waiters mask did not fit properly so posing an infection risk to customers.No-one offered to clean our room during our 7 night stay! By day 5 we had to ask for clean towels and toilet rolls. We only received one bath towel despite asking for another and had to ask again for toilet rolls.We asked for the lift to be cleaned as there were paint flakes on the floor which were there for at least 3 days . Surely this is one of the most important areas to be cleaned frequently. Not covid safe!I understand that these times are difficult but as customers who have been shielding this was not the relaxing break we hoped for.
Anonymous Sun, 6 June 2021
Liked: All other parts of our stay was of s good standard
Disliked: Never received our toast even we were made aware it was being processed we waited 15 minutes then left the table only to see the person who waited our table start to clear up very disappointed
Anonymous Fri, 4 June 2021
Liked: No swimming pool or gymMenu very limited
Disliked: First room hadn't been cleaned probably
Mike Fri, 4 June 2021
Comfortable enough, but paying full...
Liked: It was available
Disliked: Slow clearing of old food in corridors. Clearly very few guests in a massive hotel, only place with availability......says it all really.
Julie Thu, 3 June 2021
Disliked: Poor quality. Shower not working. Electrical wires exposed in socket
Alison Thu, 3 June 2021