Copley Square Hotel

Superb

Poor value for the price...

Liked: Location is the only thing going for this grand old over priced hotel.
Disliked: For a hotel charging over $500 per night the facilities are very disappointing. There was a constant noise from a huge water truck pumping out water to the adjoining building all day. I requested for a tea kettle in my room and I was given an absurd answer that being a 130 year old hotel, their electrical systems would not be able to sustain the load. Even though air conditioners, TVs and laptops were all working just fine. The airconditioning system is very old and makes a big racket leading to disturbed sleep. Only one working elevator in the building and it's painfully slow.

Passable

The location was great, but...

Liked: The amenities is the location.
Disliked: The room was really cramped, particularly for the price. One bottle of water, slow elevators, and one coffee station for the whole hotel.

Very good

Very nice

Liked: Very clean and the employees are so nice.
Disliked: The elevator it’s slow. The bathroom it’s very small.

Avoid at all costs, terrible...

Disliked: I had a very disappointing stay at Copley Square Hotel and would not return. I paid over $1,200 for four nights and only got one decent night of sleep.Before I even arrived, I called to shift my check-in by one day and was met with a rude and dismissive staff member who talked over me and showed no interest in helping. When I finally did arrive, the first room had a broken AC motor that squealed and rumbled loudly all night. I was moved to a smaller room--just one bed instead of the two I had paid for--and that room's AC was even worse: it blew hot air even when turned off, making the room uncomfortably warm. I had to sleep with the window open in freezing temps, with traffic noise all night.The AC was finally fixed on the last night. Beyond that, the elevator was out of service during my stay, and the room had what appeared to be blood stains on the floor and hair/stains on the pillows--completely unacceptable for any hotel, especially at this price point.I contacted management and only after months did the manager, Jordan, get back to me. His offer? A discounted rate and complimentary upgrade for a future stay. I don't plan on coming back to Boston, and that response does nothing to address the money I paid or the poor experience I had.Service, cleanliness, communication, and accountability were all lacking. Would not recommend.

Decent location, not far from...

Liked: Cute rooms
Disliked: Beds in double rooms are small

Exceptional