Name: Constellation Residences
Address: 13051 Ritz Carlton Highlands Court, Truckee, CA
Telephone: (888) 420-1655
Rating: 4.5

Overall a great place to stay.

Liked: Breakfast was great at the Manzanita. The room was very large and had plenty of space for my family. We loved the facilities and there was not too much of a crowd at the pool or workout rooms.
Disliked: Pretty far from anything at the lake. The gondola was not running during the week which was a bummer because we then had to drive our car down to Northstar village each time we wanted to go there.

Overall a great place to...

Liked: Breakfast was great at the Manzanita. The room was very large and had plenty of space for my family. We loved the facilities and there was not too much of a crowd at the pool or workout rooms.
Disliked: Pretty far from anything at the lake. The gondola was not running during the week which was a bummer because we then had to drive our car down to Northstar village each time we wanted to go there.

Amazing view with a wonderful atmosphere!

Liked: The concierge staff was amazing and extremely accommodating. Very friendly faces with recommendations and guidance for anything that you could ask for.
Disliked: The food needed improvement. My party tried multiple restaurants and were not really satisfied with any of them.

Good

Exceptional

Liked: We loved the staff they were very attentive and very patient

Exceptional

Good

Kurt at the front desk was fantastic. Anything we needed he took care of it. Often proactively. We will be back

Exceptional

Liked: It was an exceptional experience. Already looking forward to our next visit. Thank you!

Very good

Liked: The apartments are located pretty high on the mountain. The three bedroom we had was very nice and pretty big for us and our dog. The apartment had all you needed especially to cook. It was quiet and we could sleep well.
Disliked: Some of the staff was not nice at all, especially the person at the desk for the Ritz Carlton Club. They basically dont want to be addressed if you are just an hotel guest. They also talk on your back. Very weird. They never refilled the hand sanitizer close to the elevators even when I told them it was finished. Because of Covid 19 there is no housekeeping so if you stay for more than 3 days, with a dog, the apartment will be pretty dirty. They should provide cleaning supplies and a broom at least. At check out, they couldnt print an invoice. Never happened to me before. They also try to charge you for $1/day as a donation for Northstar without telling you. They refunded me when I realized that.