Location was great but quality...

Liked: Good location.
Disliked: One of our two rooms was not ready at 6:40 pm, which was tough since we were exhausted after a day of travel. Both faced interior courtyards, and were a little cramped. The shower was over a tub, and the shampoo, conditioner and body wash containers were in a cheap plastic frame balanced precariously on a soap dish, which promptly fell on my bare feet in the tub the first time I tried to use them. all in all, NOT a five star experience.

Lovely quiet hotel in great...

Liked: Great location, service and comfort

Absolutely perfect - couldn't fault...

Superb

Average

Liked: Location was good
Disliked: Room shabby and not v clean, lights didn?t work and weren?t fixed despite asking. Don?t know how it?s 5 star, 4 star at best. Overpriced

excellent. Wil return

Liked: very comfortable
Disliked: liked everything

will absolutely come back

Liked: Perfect location near the best of London, beautiful place, delicious breakfast, very accommodating for travelers. I was granted a very early check in.

great from start to finish

Liked: They were wonderful to me from arriving to leaving. I usually stay at the Goring But the Conrad has me now
Disliked: nada

staff were apologetic re: the...

Liked: Location good for our purposes . Close to Buckingham Palace /The Mall and Westminster area.
Disliked: our room wasn?t ready on arrival which was fairly inconvenient as we wanted to get changed and get out to an event as soon as possible. paid extra for access to the executive lounge which is were we had breakfast in the morning. a selection of cereals , fruits, breads and pastries but a poor hot food selection which actually wasn?t that ?hot?.