Superb

Not as expected

Liked: Nice spacious rooms.
Disliked: For a new hotel systems are backward. Took 40 mins to check in. I prepaid for my rooms and asked to put a security deposit but they ended up charging me for the rooms again. Lack of staff at various times of day. Requested a sheet at night time which took like 2 hours to come. Lots of food options but only problem is half of them in the food court are closed most of the time. Lastly the cleanliness for such a new hotel was disappointing we found chewed gum next to our bed when checking in the first night. Sheets are changed but had small stains on them twice.

The worst stay! Staff was...

Liked: Location
Disliked: The rooms need better soundproofing. Our neighbors decided to throw a dance party at 2 a.m., and it took two calls to security before they finally intervened to stop the noise. To make matters worse, our room was situated next to the elevator shaft, adding to the disturbance. Unfortunately, the staff seemed indifferent to our concerns.

Exceptional

Look for another hotel

Liked: The design was nice
Disliked: The reception staff were not the nicest. I arrived at 2:45 and check in was at 4 so they asked me if I wanted pay for early check in. First and foremost how do you justify 4 pm check in and 11 am check out? Secondly, without even checking if the room is ready or not, directly asking for money to check in early is not great hospitality. I went there after an 11 hr flight and they did not check me in! The hotel has 100s of rooms, and I found it very weird. Really did not feel welcome at the hotel.

Never again

Liked: Dirty bathroom. Upon arrival, waited 30+ minutes to check in. Then got to dirty room. Then went to have a cocktail and was told their "machine was down" so I could not sign the check to my room. When I told the manager I didnt bring another credit card she said she would call security and escort me to the front desk.
Disliked: Dirty and bad attitude towards their customers

Superb

I would recommend the Conrad...

Liked: The staff was very friendly.
Disliked: The 30 second rule on picking up items in the room even though they were not opened

Very good