Name: Condado Vanderbilt Hotel
Address: 1055 Ashford Avenue, San Juan, PR
Telephone: (888) 420-1641
Rating: 4.5

Condado Vanderbilt Hotel Guest Reviews

Overall Average Score:

Excellent (4.4 out of 5)

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Great place to stay

Liked: The building is beautiful, clean, staff is extremely polite and helpful, room service was great, I would definitely stay here again
Disliked: I thought the prices were kind of high although worth it - breakfast at $55 per person is pretty high seeing that the hotel is already expensive, I feel like included breakfast or at least less expensive would be a nice addition -

Beautiful hotel and in a...

Liked: This is a beautiful hotel in an amazing location where you can just walk down the road for restaurants and activities. The facilitates are very nice with a beautiful infinity pool and beach chairs that take advantage of the ocean views. Very clean as well.
Disliked: I booked this trip and hotel for my bachelorette party. I think where things fell short is the guest services. My girlfriend was emailing and in communication with guest relations to help set up a small surprise in the room for my bachelorette which was not done even though it was coordinated in advance. Also, when we checked in there was a delay with our room and we were promised a special room on the 12th floor. Unfortunately when we check in an hour later that was not the case. So it was quite disappointing where the execution was not delivered and false promises was made. Overall still a beautiful hotel and in a prime location.

Pleasant

Liked: It is too pricey for what was provided. However, we had a pleasant stay. Fitness Center was great!! Drink prices too high.
Disliked: Drink prices too high and food prices too high.

Great service and a nice...

Liked: Convenient location, great pools, and a lot of food options available.
Disliked: Limited beach access.

Exceptional

Very good

Exceptional

A wonderful stay in a...

Liked: The hotel was amazing only surpassed by the friendliness and professionalism of the staff.

Marvelous!

Liked: The hotels location was perfect, the staff was exceptional! I wish I stayed longer. I will return soon!
Disliked: There was nothing I didn’t like about the property.

Beautiful property with stunning views,...

Liked: The location of the hotel was perfect; central, scenic, and right by the water. We especially loved the pool area, the variety and ambiance of the on-site restaurants and bars, and the stunning ocean view from our suite. Breakfast was a standout.
Disliked: As someone who has traveled extensively and stayed at many 5-star properties, I had high expectations for the Condado Vanderbilt. Unfortunately, our experience fell short. While the hotel itself is beautiful, the service felt noticeably lacking. Staff interactions were minimal, with most seeming disinterested in assisting beyond their assigned roles. This was especially evident at the spa, where the receptionist was surprisingly curt when we inquired about Hammam massage availability. Upon entering our room, attention to detail was clearly missing, we found ourselves rearranging items to create a more functional and inviting space. Overall, the lack of warmth and attentiveness made it one of the few times I’ve actually looked forward to checking out.