Commander Hotel & Suites

Very good

Exceptional

Exceptional

Was our very first time...

Liked: We loved the convenience to the beach, pool and boardwalk. Very clean and nicely maintained. We absolutely loved the complimentary chairs and the staff was so wonderful setting them up for us. The girls at the front desk were very nice and helpful. We loved the complimentary coffee too. thank you
Disliked: -We wish that parking wasn’t so slim. -We wish the outdoor pool was open past 7pm, Atleast to stay open till 8pm.

Superb

Overall very nice, clean hotel!...

Liked: Spacious room, friendly staff, away from the crowd on the boardwalk but not far of a walk to get to the stores and restaurants, balcony was very nice.
Disliked: Parking fee of $63 and $60 deposit I wasn’t aware of until we checked in.

Exceptional

Commander needs help

Liked: The location
Disliked: Check in was an hour past 4pm. We traveled and got there at 1pm and asked about early check in, they told us it was being cleaned now and probably done in an hour. So we killed time and came back at 3:30 thinking it will definitely be ready based on how front desk implied. No, wasn't ready, we waited in the lobby with all our luggage. Lobby wasn't air conditioned. 5+ families also waiting to check in (so maybe 25 people), only about 10 seats maybe in the lobby,, Lobby crowded with standing people, wheelchairs, service dog, elderly, no ac, sun beating through the windows, 95 degrees outside. Front desk replying to us "well do you want a dirty room or a clean room" when we ask how much longer. We were told multiple times the room was being "inspected" but they kept losing track of who is who, so many families checked in before us when we've been inquiring for hours and told it was being cleaned around 1pm. By 5pm we finally made it to our room with no apology from front desk, just "we are trying to manage this!" Checking in put a damper on the start of our vacation, bad rapport with hotel staff, the hotel experience was nothing to remember except for disappointing. We wanted to extend our stay by one more day and literally walked to the hotel next door, the Harrison Hall, pleasant staff and had us checked in by 12:30pm when their check in was 3pm!

Very poor