Comfort Suites West Jacksonville

I will not recommend anyone...

Liked: Nothing
Disliked: was told the earliest I could check in was 1pm but when I got there I was told it would be a 30$ fee to check in also my card was charged 3 times I was told to wait til after pending charges

Good

Very poor

Liked: Breakfast was good and fully attended
Disliked: They're joining rooms we were given did not work one door was shoved completely closed unable to open the room that we were in did not have hot water we had to go to the room next door to shower we could not be separate and together at the same time we all had to crowd in one room very cold went to leave there was baby vomit and the elevator floor reported it and it remained there the whole time till after we left ducks everywhere got to be careful watch out they are mean.

Exceptional

Need to have a housekeeper...

Liked: Bathroom was renovated
Disliked: My reservation was for July 12,2025 checkout Sunday July 13,2025 prior to booking reservations on line I called the hotel I stated it’s after 2 am online it’s not allowing me to purchase on July 11,2025 because technically at this time it is officially July12,2025 she stated to me that she can allow us us to check in early she can accommodate us with the time just book online which I did. How about on July 12,2925 that night we arrive at hotel just to go up to room keep card not allowing access to room go to front desk to see why card not working and the same person checked us in that night lied about our reservation when my reservation clearly stated July 12.2925 check out Sunday July 13,2925. I have no problem on paying but at the time of check in she could have said I need to charge you for 2 days instead of throwing our belongings in bags or simply contacted me by phone if it was an issue. We were extremely tired only was visiting Jacksonville for a funeral on that Same Saturday we were not satisfied we lack of communication and her trying to charge me for 2 nd floor which was the floor they used for people traveling with animals and a security deposit I suggest that you train your staff properly don’t say one thing to customers because of her screw up we are the customers that had to suffer your hotel just lost us as future customers and relatives that highly recommend us to stay there because they always stay there when in town

Very good

Exceptional

We would stay again

Liked: Location
Disliked: Na

Exceptional