Comfort Suites Waxahachie

Exceptional

Liked: The staff went above and beyond to help us out.
Disliked: NA

Nice location!

Exceptional

Liked: The building and rooms are well maintained, they look and smell nice, staff was helpful and friendly.
Disliked: The water pressure in the showers, seems rather light compared to others in the area.

Very good

Disliked: The Breakfast could have been better.

Will not consider this hotel...

Liked: Breakfast was ok. Staff very friendly
Disliked: Elevator out, and had been for the past 3 weeks, wet carpet in room caused allergic reaction. 83 year old husband had a ruff time climbing stairs. No gym. All equipment was out of order including the AC.

All in all, it was...

Liked: Room was good size, bed was comfortable, breakfast was tasty and there was some variety.
Disliked: Elevator was not working at the hotel and I was on the third floor. There were only 10 channels on the TV. Lighting in the room needs improvement.

Do. Not. Stay. Here.

Liked: The breakfast attendant was lovely.
Disliked: The elevator was out and while that isn’t the fault of the employee on duty at the time, no one told us before arrival or offered to help us move to the higher floor when it was required.The room we were placed in had a very musty mildew smell, we asked for another room and the person at the desk pushed back pretty hard. Let us see another room before we decided and it too had a musty smell. We decided that without help it was going to be hard to move to the higher room and took the suggestion to turn on the AC and see if the smell went away. The AC didn’t work much itself, the smell didn’t go away then I found a foul smelling wet spot in the floor. We insisted on moving so lugged up our items to the 3rd floor since we had known the room was better. It was frustrating to first have the employee argue with us about the need to change a room, ignore the issue then offer no help since the room and elevator were issues. It was unprofessional and unpleasant.

We paid 178.00 and was...

Liked: It was ok.
Disliked: The hotel was disgusting, elevators did not work, key didn’t work, vending machines were out of order.

Poor

Liked: N/A
Disliked: Elevators are OUT on this property… They also do not monitor outside NON GUEST and they freely use the pool! There was a WHOLE birthday party going on. Also our room keys kept deactivating for NO REASON. It was very inconvient