Name: Comfort Suites Vista Ridge Mall
Address: 755 E. Vista Ridge Mall Drive, Lewisville, TX
Telephone: (888) 420-1644

Very good

You get what you pay...

Liked: Honestly, the price was good. we got 2 queen beds and a sofa bed. It was only for the night, we checked in like at 8 pm and left like at 6 am, it was a decent clean for the rate and the value for the room, it had some type of fragance but it didn't stink.
Disliked: So the sofa bed had a bunch of coins after I took the cushions off which means they don't clean that good, also the phone wasn't connected and we had to go downstairs for sheets for the sofa bed, it was a questionable clean for a hotel, there was dust on the trim in the bathroom and a lot behind the nightstand cause I was trying to plug in the phone also the side door f the hotel doesn't close which is scary if you're staying very close I felt a little at ease because we were in the second floor, yes the elevator does make noise in a way like an old one would I guess but seem to work fine, other than that you honestly get what you pay for, all the other hotels had crazy high rates and this one was a bit more moderate even though they have a $50 dollar deposit fee that will be reimbursed in 4 to 5 days I think.

Very good

Good

Very poor

Liked: Location was fine
Disliked: The hotel was not well taken care of. The pool wasn’t working, room phone didn’t work, wasn’t as clean and neat compared to other hotel stays.. I wouldn’t stay here again.

Exceptional

Very good

Liked: Clean & friendly
Disliked: I didn't receive my deposit back

Good

Liked: the location was good and clean
Disliked: could have had heavier blanket on bed.

It was unsafe.

Liked: Great location for area we were visiting.
Disliked: The walk-in shower had no curtain and no curtain rod. The water from the shower ran all over the bathroom floor, making it dangerously slippery. I am 80 years old and recovering from a broken hip. The floor was so slippery after my shower that I came close to slipping and falling in the bathroom. The only way I was able to avoid falling was to spread out all the towels provided onto the wet floor. That meant I had no extra towels to use the next day.

Don’t book this location!

Liked: It was filthy. I didn’t feel comfortable at all but for to the nature of our last movie trip and limited availability in the area, I had no choice.
Disliked: I didn’t like the fact that the juice machine only had water, the pool was closed and beyond filthy.. cover the whole door so guests won’t have to see it. It’s very outdated, everything was old, they can’t even charge snacks to your room, you have to pay when you take it from the snack area. The staff was not very friendly upon arrival but over the course of a couple days, they were more friendly. I feel that was because I started questioning where the manager was. Also when we arrived the room we were given was not clean. It looked like someone had just checked out. Dirty towels & bed linens everywhere. I told the staff and he asked me was I sure. I just got in town at 4 am with luggage to carry…do you think I’d come back downstairs at that time of the morning as a joke?? They don’t have any accommodations for vegan or clean eating customers. It was just awful. I wouldn’t stay at this location ever again.