Comfort Suites Near Stonebriar Mall Guest Reviews
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1.4 miles from The Colony centre |
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Patrick Mon, 15 April 2024
Very good
Grace Sun, 14 April 2024
Pictures on booking were deceiving....
Liked: Price and the bed was comfortable
Disliked: The carpets looked dirty The couch was hard The restroom lights kept Turing off and on . Breakfast was very poor rated . The front guy wasn’t friendly
Emlind Wed, 10 April 2024
Comfortable beds in large but...
Liked: Large room with comfortable beds. Decent breakfast.
Disliked: No cleaning (over four nights stay). The bathroom looked worn and would need refurbishing.
Verified Hotel Guest Tue, 9 April 2024
Liked: Location was excellent. Breakfast was surprisingly very good. Staff friendly.
Disliked: Electric outlets did not work,so lights near bed did not work. Asked for bath towels and received pool towels.
Jonah Mon, 8 April 2024
Horrible Experience/ Booking.com as well.
Liked: Nothing was nice about this experience. Still trying to getting my cancellation money back.
Disliked: Comfort Suite/ Booking.com are advertise false pictures of hotel rooms. First of all, the front desk doesn't even look like from online to in person. Secondly, the pictures show a nice indoor pool when I get there with 4 kids it's no pool. The pool area is a storage room with old tables. I could see roaches in hallway in the building. I tried to get my money back 174.00 for one night. I am getting the run around from Booking.com and the front desk at Comfort Suites. They are all lying if you asking me. I would never use Booking.com again. They need to do a better job on promoting hotels pictures on Booking.com.
Patricia Wed, 3 April 2024
Exceptional
Disliked: The showers could use help- and the pool not being open
Nicole Sat, 30 March 2024
It was terrible and I...
Liked: It was a bad experience from start to finish.First I couldn’t get them to answer the phone to let them no I had car trouble so I was going to be checking in around 6:00 AM. I got there and D.K said I was a no show and my room was canceled He did not offer a solution. Then I had to get a different room and he said it would be $40 to check I. Early. I was charged $80. He refused to help resolve that.hecwas very rude and no caring for good customer service. The tubs in multiple rooms were peeling. The bathroom has a lot to be desired. The pool is under construction and it does not say so online. Clocked nothing about this hotel.;;
Disliked: Check in Desk employee D.K s non caring attitude, the pool being closed. The bathroom., being overcharged
Loretta Fri, 22 March 2024
It was ok! I probably...
Liked: The was nice and 35 minutes away from where we needed to go! So it was convenient for us!
Disliked: Breakfast need some work! Food was half cooked or burnt! I paid for a room with a spa bath in it and the bath was nasty! Soon I turnt on the jets stuff was flowing in the water! I couldn’t relax while I was away from home!
Brown Thu, 21 March 2024
Poor
Liked: Breakfast and bed was neat
Disliked: No pool. Not vacuumed. Yellow water in sink and tub
Beth Mon, 18 March 2024
It was fine.
Liked: The breakfast was not available when we stayed. I had to leave at 6:30am and was told breakfast was open at 7am.
Disliked: The TV was located between a lounge and beds. From both positions it is awkward to watch the TV. The toilet did not flush properly.