Comfort Suites Suffolk - Chesapeake

We had no problem locating this hotel, visible from the main street. The receptionist was polite and the room was equipped with a small refrigerator and was very clean. We enjoyed the breakfast. The only negative was the inability to completely close the draperies.

Bad management from my impression

Disliked: We were informed the manager has changed us from a double queen room to a single king room without asking us. We were told the hotel was overbooked and could not have the double queen room we had booked and paid for months in advance. After a long discussion at the front desk (and being informed the manager would not speak directly with customers) we eventually were moved to a double queen room that we had paid for. Overall, an extremely annoying experience at the end of a long travel day

Good

Liked: Safe area
Disliked: Not super clean and staff was sometimes rude

Good

It was okay but could...

Liked: The breakfast was good but there should be more variety of food.
Disliked: Housekeeping was only available during the day. My mother got really sick and our room was not cleaned until the next day.

Pleasant

Exceptional

Exceptional

Very good

Exceptional