Comfort Suites Springfield RiverBend Medical

Pleasant

My son's Dad was on...

Liked: The on-site staff was very friendly, the rooms were nice and clean.
Disliked: The fact I could not get transferred to the front desk by the off-site booking agent.

Very good

Our new favorite place

Liked: Room was nicely dark to sleep in, couch was great, sink and coffee area outside bathroom was a great touch. Freezer in the fridge was very useful. Room was very clean, breakfast was fantastic, especially due to staff attitude.
Disliked: Non-cotton sheets are way too hot to sleep in. Insufficient outlets near the bed nightstand, and they were non-functional. Bathroom vent fan was underpowered.

I think Comfort Inn is...

Liked: Needed surgery at Peacehealth Hospital in Springfield so booked a King Suite at Comfort Inn for the night before. Now I realize prices and room taxes have gone up but for $185 per night total, I expected a pretty nice room. What I got was what could have been a very nice room, but instead was a dated room with damaged furniture, stained carpeting and ants. I loved the location, so close to the medical center (1/2 mile), the housekeepers appeared to do a good job with cleaning the room, but with several small stains on the old carpeting and a chair with peeling material, upon entering the first impression wasn't the best. Now the bed was wonderful, very clean and mattress soft and comfy. The room was quiet, and the air conditioning worked great. The breakfast was very nice, great selection of food and maintained well and cleaned. We traveled with our dog and the pet area was a very large well marked grassy area with a dog clean up station. At night it was very well lit which is so important when my little one has to go out at 2 am and I need to see to clean it up. There was plenty of good parking for vehicles in the parking lot and it was also well lit for safety.
Disliked: Simple minor changes could have made this room so much better. First, either get the stains out of the carpet or put in new carpeting. For me, its just icky to walk with bare feet on carpet that looks dirty so I had to keep my socks on when in the room. The office chair material was completely disintegrating, replace the dang thing, it looks terrible! They are not that expensive. The on/off button on the lamp at the office desk took repeated pushes to get it to light, same thing with turning it off. The bottom of the back of the bathroom door was peeled up, paint it! We didn't leave any food out but in the morning, there were ants all over the room near the water sources. We had a room with a jacuzzi (that we didn't use) and noticed ants crawling all over that area, and the kitchen counter had ants on it and the walls. We killed at least a dozen, probably more and kept seeing them until we checked out.

Exceptional

Liked: It was clean ,staff was amazing they helped us find food places that delivered to location. Very kind to bring us things we needed and remove our dirty towels & trash with smiles & kindness.Breakfast was yummy
Disliked: Bath tub was little but we still got a good hot soak in.

Exceptional

Loved it

Liked: Comfy
Disliked: Nothing

It felt homie and safe

Liked: I loved the staff! They were so kind and very helpful. I wish I could give a shout out to certain staff for their amazing work. The location was in the middle of so many restaurants, the breakfast had so many delicious choices. I appreciate the coffee and hot chocolate packets being available after breakfast hours because my daughter and I needed a nice hot drink after a long day.
Disliked: I wish the pool area was more up to date with style. Shower would be nice to have it updated. Jacuzzi was not working half of our trip…. That was the main reason we booked so we can enjoy morning and night an indoor pool and spa…