Comfort Suites Rochester Henrietta University Area

Disappointing

Liked: It was very accessible for food and shopping.
Disliked: Over a 3 day stay room was never clean never recieved clean towels l had to go to the desk everyday lights in room wasn't working electrical wires hanging out in full view no cover over sockets saw a couple of cockroaches in the bathroom. Poor maintenance on room doors closet and bathroom doors not a facility that l would stay at again or recommend.

Passable

Disliked: No smoking facility but Marijuana smell was pungent. Pull out couch was very uncomfortable.

Very good

Passable

Liked: The location was good, close to RIT and shopping. The bed was comfortable too.
Disliked: The first floor room was dirty and the pull out bed looked dirty. The second room moved too had a cracked window. Also had to pay a fee to park in the lot.

Good

Liked: Convenient location
Disliked: Earwigs in bathroom, low water pressure in shower, need additional safety bar in shower.

Bad

Disliked: My reservation was made for check in between 1am and 2am because that's when my flight from Atlanta to Rochester arrived. I was not permitted to check in until after 3pm on the 22d, which wasn't the time I had selected, and ended up driving home 3 hours away. I WILL not ever try your facility again.

It was ok for a...

Liked: Nice breakfast and beds were comfortable
Disliked: Found old Cheetos by bed, so cleanliness could be better and staff was unable to be found the couple times I needed something.

Superb

Liked: Room and the pool. Very clean 👌
Disliked: Staff could have been more friendly and available.

Passable