Comfort Suites Rochester Henrietta University Area

Passable

It was nothing compared to...

Liked: I like the convenience with it being close to so many different stores, places to eat & it has CrackerBarrel right out front!
Disliked: First, the pool was cold, the heaters weren’t working & there were never clean towels in there so we had to ask for them every time we went to go swim. The breakfast buffet had green bananas every morning, (we were there for 4 days) & the milk in the cooler was always warm. The room that we had had 2 broken beds, the shower handle that controlled the temperature was broken as well. We found pubic hair in the shower upon arrival which means it wasn’t cleaned well along with cereal under the table in the room & a toy next to the bed. There was also dried blood on one of the blankets!!!!!

Bad

Very good

Liked: The cleanliness
Disliked: The pool was closed

Very good

Great Stay, I may become...

Liked: Great customer service. Had to add our pet at the last minute and contacted the hotel; they helped us with our issue without a hitch. The hotel was super clean and the location was great. We went to RIT which was about 10min away and it was also close to the highway. We had a great breakfast at the hotel before hitting the road each morning. The had waffles!Not much more you can ask for. Oh, did I say they had waffles! 10 out of 10!
Disliked: N/A

Exceptional

Pleasant

Good

Liked: Good location
Disliked: Too many college kids booking parties. Annoyed by the fire alarm going off at 3amBecause some kid was smoking a doobie.