Name: Comfort Suites Redding - Shasta Lake
Address: 1195 Grand Avenue, Redding, CA
Telephone: (888) 608-6346
Rating: 4

Comfort Suites Redding - Shasta Lake Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

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Perfect

Liked: It was everything I needed for a quick trip

Exceptional

Liked: Great location and very clean

Exceptional

I feel bad for the...

Liked: The beds were pretty decent comfortability The girl serving breakfast that morning deserves a raise because she is sooooo sweet & very polite. Great with my kids, her bed side manner was amazing.
Disliked: It’s a list: the lady at the front desk lied to use like three times. Saying the pool “just” broke & that’s why my room was so “cheap”. I did not book the room the same day & I didn’t get a discount. We only booked for the pool, her response “well if you wanna swim it’ll just burn your skin off” or something like that. She would say on the phone to my husband that she has like 4 people waiting or the entire front area full. (I was there, they were not.) or just I was in the lobby & she told someone in the phone that when it was just me & no one else on the phone…. There was a yellow substance in the shower so we couldn’t shower & we came in late, when I told maintenance they looked at me like I did it & didn’t believe me, the younger one at least said thanks. Only reason I gave a decent rating on customer service because the blonde front desk lady at least was like “oh! I’m so sorry!” And said she’ll make sure someone does something because that is awful.”The room was dirty & gross. Don’t come here with kids. HORRIBLE WIFI & when we called all they said is you have to log out & relog in, but it wouldn’t even let us log in. And the password they kept giving us wouldn’t load

Exceptional

Liked: Location and pleasant staff

Convenient location to meet our...

Liked: Good choices for breakfast. The egg and cheese crepe was very good.
Disliked: It was our own schedule that prevented us from using the pool, but we were really looking forward to it. We tried to fit it in between breakfast and checking out. It was too rushed for us.