Comfort Suites Oakbrook Terrace

Superb

It wasn’t a good stay...

Liked: Nothing.
Disliked: There pool doesn’t open until July 15th wasn’t told when booked this room they also don’t believe giving refund back for nights of not staying or dissatisfied customer will not ever book a room here.

Poor

It was a decent stay...

Liked: That there were cameras everywhere
Disliked: The lights in the room kept coming on because any movement it detected triggered the lights. Even when lying in bed.

We’ll definitely stay again there.

Liked: The cleanliness overall, room very spacious, I loved the layout and the extra privacy of the bedroom.
Disliked: N/A

Poor

Liked: Location and size of the bedroom
Disliked: Staff, customer service,

Superb

Passable

Liked: The room was clean. The bed was comfortable. The coffee was great.
Disliked: The elevator was out of order. A staff member came into the room without us opening the door.

Very disappointing!

Liked: Location
Disliked: The pool was closed, although it had been advertised in messaging from the hotel staff twice. When I asked to cancel the reservation due to the change in availability of the pool, I was told no.