Name: Comfort Suites Northside Hospital Gwinnett
Address: 2225 Riverside Parkway, Lawrenceville, GA
Telephone: (888) 420-1657
Rating: 4

Comfort Suites Northside Hospital Gwinnett Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Good

Liked: The rooms were nice and big. The beds were OK.
Disliked: Did not like the showers. The hot water was OK not too hot, but the showerheads were not good at all. You couldn’t even move around or really adjustable. It was too far away from you so you felt cold in the shower.

We were refused the opportunity...

Liked: N/A
Disliked: I am requesting a full refund. An educatotional traveled with a group of teens to participate in a state event from a high school. The staff and the manager/owner on duty were very inconsiderate and refused to allow our group to stay at the hotel. We reserved 2 rooms online. The person who reserved the 2 rooms sent the link to our financial department for payment and they paid. When the group arrived, the clerk stated we had 4 rooms reserved in their system, instead. (2 rooms reserved and 2 paid for). The clerk stated, "Per management, the if we did not pay for all 4 rooms, we could not stay in the hotel." At 11 PM at night, they turned away the educational group with 80% of the participants being teenagers. They refused service to the customers. Not only did this act not show compassion, but their tone was rude and discourteous.

Exceptional

Very good

Don't let the outside deter...

Liked: Upon entrance to the hotel it smelled clean. The suite is a great size for a family and the beds were comfy. The staff was very friendly and helpful. The breakfast was good and there was an employee consistently stocking items and wiping down surfaces.
Disliked: All was good :)