Comfort Suites Near Texas State University

Very good

Bad

Liked: nothing
Disliked: roaches, bed bugs

Bugs in the bed

Disliked: There were bugs in my bed and along the night table. I only saw them in the morning when I woke up. I felt a bite/sting on my head, that's what caused me to look. I calmly visited with the front desk staff and she said the manager would meet me at the room. I waited 10 minutes, and he came out of a room down the hall from mine. He came in and saw the 3 insects crawling on the white paper on the end table, waited until they crawled away and said he didn't see them,but insisted they were probably ants. I asked for a refund for the night my family and I slept there and the approaching night. He said he would have to talk to the manager and to call later, I explained that this would be resolved now. He only refunded the night that we hadn't stayed not the night in which I was bitten. He then told some people that we were with that I "cussed him out", and that was the only reason for the refund. That was not a true statement.

Staff was very friendly but...

Liked: Convince to the university
Disliked: No tv channels breakfast was going to be an hour late and very minimal food just cereal and fruit

Paid $223 for the night;...

Liked: Room was spacious. Beds were comfortable. Location was great for our needs.Back parking lot was decent size and well lit.Front staff were pleasant.
Disliked: Awful, awkward placement of single small elevator. Very undersized, and it is almost impossible to pass people entering or exiting without hitting someone, especially with bags. It is quite old and therefore looks dirty. There was an odor in the elevator present our whole stay. It smelled like someone 's backside hadn't been washed in a while.Walking into the hotel, it smelled damp, musty.Curtains had broken hooks.The area of microwave had multiple burns or cracks across surface.Hair in sink.The swimming pool is right in front and is not much larger than a hot tub. Poor location. The front parking lot is awkward, laid out poorly, and difficult to use when checking in or out.We were only staying one night, and this hotel was adequate for our purpose but definitely did not meet expectations for the price paid.I could not spend a long weekend here.Very creative photography for the front hotel view, making it appear more spacious and clean, like a bait and switch.I paid $223 for one night.This hotel feels like a $79 per night hotel.

It was so bad that...

Liked: Nothing. It was old, unclean, with mold on the wall. There was water in the floor of the bathroom, when the staff came to check it out, her hand pushed through the wall when she braced herself against it. The commode had urine stains running down the side. The tile was so filthy that our shoes left marks on them.

Exceptional

Good

Liked: The location was close to my destination Southwest Texas State Univ. The breakfast was good and well serviced. The room was clean and the beds were comfortable.
Disliked: The air conditioner control did not work properly. Would only blow air on fan, not auto, and very cold temp. (Could not control temp once we got air to blow on fan. (Reported this to the lady at the front desk the next morning). The wooden fence around the pool was dilapidated and the pool was green and unusable.

Very good