Comfort Suites Milledgeville

Bad

Liked: The location was close to restaurants and our destination.
Disliked: Upon entering the hotel, I was immediately met with a sight that was beyond unacceptable—the entrance was infested with roaches and termites. The air was thick with the pungent smell of stale mold. My hotel room door was coated in dirt and grime, setting the tone for what awaited inside. The room itself was absolutely filthy (check the pictures). The floor was covered in dirt, the sinks were left unwiped, and mold was visibly growing in the shower. To make matters worse, the air conditioning was completely non-functional, leaving the room muggy and stale. Breakfast was inedible. It tasted as if the food had been cooked days prior and simply reheated. As for the incidental fee, I was informed it was supposed to be $100 per night, yet I was charged $300. When I brought this discrepancy to the front desk's attention, they dismissed my concerns, claiming this “always happens.” I sought clarification from a staff member and asked whether guests should expect to be charged $300 instead of the stated $100 in the future, and they bluntly confirmed, “Correct.” The lack of explanation and professionalism was shocking, as the staff was not only indifferent but outright rude. We will never stay here again, and we will make sure others know not to come here either. It’s truly disappointing, as we used to stay at this hotel every year for a ladies' conference. P

Could have been better

Liked: Choice hotels are always a great price point
Disliked: The room floor was in need of a mopping, visible spider webs were in the room, and pull out mattress was severely stained

Exceptional

Liked: It was clean and ready
Disliked: I couldn't stay longer

meet my needs

Liked: Ready check in and out met my

Bad

Disliked: Bugs. Bugs found in multiple situations throughout bathroom, room, on my suitcase, etc

Superb

Very good

Passable

Disappointing