Comfort Suites McDonough Atlanta South Guest Reviews
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|3.1 miles from McDonough centre|
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John Sat, 1 May 2021
Tynesha Fri, 30 April 2021
Juile Thu, 29 April 2021
Cameron Thu, 29 April 2021
Hotel EXCELLENT, Front Desk Agent...
Liked: The breakfast was EXCELLENT! The gentlemen that served the breakfast was a delight! :) The location was perfect! The bed was very comfortable and the room was very clean! The upgrades to the room and hotel were great!
Disliked: My check-in was terrible. I can't remember the name of the front desk agent when I checked in but she was absolutely rude. Her physical description: Short, Older, White American Women with Glasses. Before even looking in the computer, she immediately look at me and told me that I did not have a reservation. I guess in her mind "I didn't belong"... I not only then gave her my identification but also showed her my email and text confirmation showing I had a reservation. She insisted that I did not have a room, asked if I wanted to book the nightly rate, asked if I was at the right hotel, and told me to call the customer service number to find out what happened to my reservation. I again express in a calm way that, I not only have a reservation but I would not be calling anyone. It wasn't until another employee came over and began to look over her shoulder and listen to our conversation, that SUDDENLY I have a reservation. At no time did she acknowledge her mistake, at no time did she apologize for her demeanor or the way she spoke to me. She then began to treat me like a person with a reservation! LOL! It was extremely rude and condescending the way she spoke to me, and to think she was wrong all along. Terrible customer service and terrible representation at the front desk of this excellent hotel.
Mechelle Thu, 29 April 2021
Overall, looks nice from the...
Liked: I like the property was in a good area of McDonough near many shopping centers and restaurants.
Disliked: The facility had few measurements in place for Covid-19 and the room was disappointing. When I checked into my room I arrived 30 mins after the check in start time and the cleaning crew was still cleaning up in the surrounding rooms. In fact they continued cleaning on my floor well into 6PM. I was so exhausted from my travels, I didn't notice until I was settling in, but the mirrors in the room were smudged with hand prints and the floors were not cleaned (they had muddy foot prints). The bathroom had hair in the shower, toilet and sink, and the desk had not been wiped down. I was too tired to try and move, so I took out my own wet wipes and cleaned my room so I could go to sleep. I had to take PM medicine to sleep, as the pillows were tiny and the bed was uncomfortable.
Alexis Tue, 27 April 2021
Liked: The kids loved the pool. Breakfast to go.
Stacy Mon, 26 April 2021
Liked: Conveniently located off interstate in a safe location
Anonymous Sun, 25 April 2021
Lockett Sun, 25 April 2021
Liked: Parking terrible
Disliked: Bathroom wasn't clean
Diana Sat, 24 April 2021
Everything and everyone was awesome.
Liked: Hot breakfas was great. Makes if feel like home.
Disliked: Everything was great at this time.