Comfort Suites Louisville East

Would not stay again

Liked: Location
Disliked: Toilet seats were marred and while probably clean didn’t appear clean, felt like it was not safe to be barefoot, no garbage bags in garbage cans left for guests to do. When filling out comment card and dropping in staff immediately retrieved and questioned guest on why low rating.

Exceptional

Bad

Liked: I haven’t got my deposit back an it’s been a month

Disappointing

Disliked: The toilet was broken. We had to take the lid off and untangle the chain after every use.When my son went to us the pull out bed it was full of crumbs and a plastic wrap on it was falling apart. The room wasn't very clean.

Superb

Hotel was very clean and...

Liked: Staff was friendly and hotel was clean
Disliked: The breakfast food wasn't that good I didn't like the gravy and the pool needed some up keeping but it did seem like someone was working on the pool while we were checking out Sunday!

Good

Average at best.

Liked: Location was fine. Breakfast was quite good.
Disliked: The pool area was dismal- drywall disintegrating and paint peeling. Hot tub controls falling apart and temperature of the tub was below standards.

It served my needs

Liked: Location
Disliked: Older building. Needs updates and repair of water damage