Comfort Suites Knoxville Airport

Overall a great place, will be returning next year for our Shed Reunion.

Liked: Room, breakfast and staff.
Disliked: Hard to keep room cool.

Very disappointed as I stay...

Liked: Location was great. Pool & hot tub were great.
Disliked: Floors in the room were slippery & sticky as if they had been mopped with soap & not rinsed . There was an odor I the room that smelled like sulfur or gas, the room was right above the pool area so we assumed it could be pool chemicals. We mentioned concerns to front desk & were told there was nobody available to check anything until Monday. They did clean the room & mop the floors which were better.

Very good

Liked: The airport shuttle is fantastic, even at 5 am!
Disliked: The room had a funky smell, also the room needed an update.

Thank you

Liked: The location to the airport was very convenient
Disliked: The facility was very run down needing MANY repairs and updates. We had requested a shuttle at 5am and it was not ready until 5:30 which made our airport schedule very tight.

Bad

Liked: I received an email (copied and pasted below) that our request couldn't be accommodated so other arrangements were made. However we were charged for the service. It was a very late plane arrival with thunderstorms affecting all travel. We didn't have the luxury of debating how to handle. Please remove the charges as we didn't use the reservation due to the response below that we received. Comfort Suites Knoxville Airport said:Check-in time • If availableComfort Suites Knoxville AirportMay 16 | May 17Details:Check-in: 13:00-14:00What you requested can't be arranged ahead of time but Comfort Suites Knoxville Airport said they'll do their best to accommodate you on arrival. Contact the propertyReservation DetailsGuest name:Ronald CassoCheck-in:Fri, May 16, 2025Check-out:Sat, May 17, 2025Property Name:Comfort Suites Knoxville AirportBooking Number:4555735831Total guests:1Total rooms:1© Copyright Booking.com 2025This email was sent by Booking.comBooking.com will receive and process replies to this email as set forth in the Booking.com Privacy Statement. The content of the message from Comfort Suites Knoxville Airport was not generated by Booking.com, meaning Booking.com cannot be held accountable for the content of the message.Why did I receive this message?

The place needs a big...

Liked: Comfortable beds
Disliked: Dirty moldy showers Sticky carpets Put prices up a lot All key cards were disconnected one night and they blamed it on our iPhones close to cards…for the whole hotel?

Exceptional

If Matthew wasn’t incredibly helpful,...

Liked: Matthew was incredibly helpful in trying to sort cancelled flights. I appreciated his knowledge and kindness. The airport transfer lady was also really lovely. Breakfast was a good variety
Disliked: So expensive for what it was. Run down, noisey with road traffic. No laundry facility available - was offered private laundry was for $30!!! No remote in room for tv, front desk staff during day didn’t seem to want to be there.

Exceptional

Good