Comfort Suites Innsbrook - Short Pump Guest Reviews
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Judith, Shenandoah, visiting SERVPRO Richmond Pavilion
OK for an overnight stay.
Liked: Close to concert.
Disliked: Breakfast.
Anonymous Mon, 7 July 2025
Family was very disappointed with...
Liked: Only the breakfast and the staff behavior was nice.
Disliked: Very dirty, no cleaning during our 4night stay.
Zia Mon, 7 July 2025
It was too good thankyou
Liked: Breakfast was good and delicious. There were some problems like bathroom lock was broken and ironing stand was broken rest was good the room was too good .
Disliked: I like the corner sofa and the room was also good. Please check every room and do mantainance job.
Anonymous Mon, 7 July 2025
Bad
Asadullah Mon, 7 July 2025
Bad
Anonymous Tue, 1 July 2025
Good
Taunya Mon, 30 June 2025
Overpriced
Liked: Bed was soft
Disliked: I was double charged and it’s been hard trying to communicate with the appropriate people to fix my issue
Cathrine Fri, 27 June 2025
Exceptional
Liked: Great location
Carrie Thu, 26 June 2025
Will not stay again. Not...
Liked: Location to Glen Allen
Disliked: DirtyBugsHair in tubSmelled like weed
Edward Thu, 26 June 2025
Poor
Liked: Only the bed and pillows
Disliked: Noisy,cockroaches in bathroom,bad smell,scary looking people in hallways late into the night,Breakfast waffle maker not working,Had 3 bagels available ,cereal was stale and fruit (orange and apple) orange was not edible and apple was so hard had to use knife to cut.
Robin Wed, 25 June 2025
Will Never try to stay...
Liked: The Staff
Disliked: I paid for the room but couldn’t stay. I had my 3 grandchildren with me and the room and hall was so Smokey I had to take them out of the hotel at 11:30 pm.