Comfort Suites Huntsville Research Park Area

Exceptional

Exceptional

Bad

Liked: Location.
Disliked: Pool been closed both times I have stayed. First time due to construction. Second time due to them supposedly cleaning the pool and it would be closed all day. They failed to inform me that when I booked. The halls have a horrible smell. They gave me one bath towel for the room when there was two of us. TV remote didn't control the tv so to change volume and all that you had to do it from the buttons on the TV. Asked for Manager to contact me about my stay when I checked out and heard nothing. The damage deposit they put a hold on my card twice. Overall the place is a dump with employees that can't do their job.

I will do it again...

Liked: Everything was excellent.
Disliked: NA

Exceptional

Good

Superb

Stay was great

Liked: Breakfastwas ok I don't eat breakfast
Disliked: They are short of wooker

Never again! NEVER. EVER AGAIN!

Liked: The courteous presentation(s) of the personnel as they attempted to provide service(s) beyond their ability.
Disliked: WHAT WAS NOT LIKED ABOUT THE PROPERTY. 1. Facility needs overall renovations.2. Toilet flushometer continually flushing(i.e. every 5 to 10 minutes.)3. Mold and mildew in both assigned bathrooms(i.e. 104 and 101)4. Bulbs missing from desk lamps.5. Water from the room directly above leaking into bathroom whenever a shower was taken.6. Torn bed sheet(at the foot of bed in room 104).7. Missing iron/board in room 101.8. Lack of sufficiently appointed towels.9. Room window poorly installed. Sealant from the original window still visible. Hence, worm crawling on the wall prior to new room assignment.10. Need for proper signage. During breakfast, I received a phone call. I stepped outside for privacy while speak about business. There was no sign that the door, in the dining area, was not functioning properly and should not have been opened. 11. T.V. in both rooms were not easily connected.12. The 'TELL TALE OF THE ENTIRE SITUATION': In the corridor, nearest 104, the drop ceiling tiles had been removed. A bucket was catching water............... Can you imagine. Personnel were overly professional and courteous! We were not belligerent. On balance, the personnel were exceptionally responsive to our concerns.Going forward, I would not in good conscious recommend your hotel to anyone, even an enemy.