Comfort Suites Hanes Mall, Winston Salem

Excellent hotel

Liked: Beds were super comfy, room was large and very clean. Staff was friendly and helpful.
Disliked: The tv could have been bigger for such a large room.

I always stay at comfort...

Liked: Did not eat breakfast.
Disliked: Everything was good.

Exceptional

Liked: The environment is very laid back

I would give this place...

Liked: Location - with lots of restaurants and retails stores close by. I like to suclusion of the motel even wiht one other motel next to it , it was a congested area. And the staff did quickly accomate my husbands issues with needing to be moved to a lower floor due to not being able to ride an elevator becuse he is claustrophobic.
Disliked: I didn't like that the staff personal when we arrived. He was just very direct and straight forward as he was even when we checked out. I am respectful of the fact that that could have been his personality but I guess I just expected more of a warm welcoming to the facility. The bedskirt was badly stained and the pillows were like large bean bags.....VERY Uncomfortable, even if there were 5 - 6 on the bed! During the entire stay we could hear what sounded like running in the room above us along wiht a very squeaky bed and sounded as though they may have been having a sexathon or someone just consistently bouncing on the bed! It was very disturbing!!!!

Clean, Great Location, Good Value,...

Liked: Check In Was Quick, Front Desk Clerk Was Very Friendly & Inviting. The bedding and bathroom, room was clean, bed was comfortable. Location was good.
Disliked: Entry into hotel was a bit scary..one side had cameras the other side didn't..I think Keycards & Entry into hotel and rooms were outdated, Old doors to restrooms, the room smelled but after turning on the AC and spraying some of my room spray & disinfectant it got better..Breakfast was very minimal..All I saw was cold cereal and some weird flavored yogurt. But I wanted coffee..The coffee containers were out as well as all of the additives (creamer, sugar, etc) but absolutely no coffee. Other hotels have self served pre-prep hot bars (plated with eggs, french toast, sausage patty, etc) and cold grab bags (muffins, apple/banana, yogurt, Granola bars).

Work week stay

Liked: AC worked and it was quite at night. Room was clean.
Disliked: Hot water was not hot enough later in evening. Had to ask for room to be cleaned on third day. I stayed one more day due to work, that is why it only shows one night. Had requested extra pillows beforehand but told me there did not have any when I got there. Trash overflowed in trashcan next to elevator several days. Had to change rooms three times when first got there.1st room..drawers would not stay closed. 2nd room was occupied, sign hanging on door not to disturb! Third room one drawer feel thru when put clothes in it but I stayed. Room was clean and I had early meeting next day. Stay was ok since I was busy working every day but I won't stay there again..