Comfort Suites Hagerstown

Very good

Passable

Liked: The rates ($) for the rooms and location. We have stayed here many times in the last few years
Disliked: It was really outdated. It needs a refresher, more modern. Carpets in the hallway are really dirty and stained. The swimming pool has been listed in ad, but it is never open, no vending machines working, no ice machines

Very good

I was not impressed at...

Liked: The breakfast needs to be upgraded. Add fresh fruit ie grapes and bananas. At least boiled eggs and Belgian waffles.
Disliked: There were ants in the room. Initially on the air conditioning unit, then on the headboard of the bed then us. The bathroom needs to be upgraded to support handicapped. It was difficult for me to use the commode. It was difficult to sit and get up with no support. The pool was closed indefinitely so we were told, but there was water in the pool. Why was it closed?

Comfy, cozy

Liked: It was quiet, rooms are very spacious and cozy.
Disliked: The pool has been closed for a while now. They dont tell you this on your booking either.

Very good

Disappointing

Disliked: I couldn’t take a shower because there was no shower curtain…

Exceptional

the stay was uncomfortable.

Liked: The room in appearance seem cleaned however after further inspection it was disappointing. The bed itself was decent however the sheets and blankets were very tough almost resembled cardboard. I did not attend breakfast at anytime.
Disliked: the receptionist was rude. She preferred to sit aside and text on her phone until I had to manually call the front desk to be serviced. When I identified it was her after she answered the phone while i stood there at the desk, I had to then ask her if i could check in. And in addition, the maid service never came to my room for my two day stay, it was told to me they do not service everyday but towels would have been appreciated.