Name: Comfort Suites Gainesville
Address: 1715 N. I-35, Gainesville, TX
Telephone: (888) 420-1644

Hotel is run-down, many maintenance...

Liked: Location to Main Street Gainesville.
Disliked: First room we went into, tv wasn’t mounted on the wall, just laying against it. It also didn’t work. Fridge also didn’t work, and bathroom was gross. We changed rooms and in this room the TV also didn’t work, and neither did one of the two lights in the also gross bathroom. We went down to the front desk and asked if there was a room without any issues. The girl cringed and, while looking on her computer, said that “honestly, almost all of our rooms have something wrong with them.” They offered to change us to a third room, and we went and looked at it before moving. The bedding looked disgusting, the carpet was ripped in multiple places, and the plastic coating on the toilet seat was peeling off. The elevator only held four people, and each time it sounded like it was about to snap off the cord and fall to the bottom. Floor two didn’t have an up button for the elevator, just a whole that I stuck my finger into because I wasn’t paying attention. Floor three’s up button didn’t work, so after multiple tries, I had to press the down button to get in and press floor 4. We asked for our money back to leave and go elsewhere. The girl at the front desk could only authorize a partial refund. We know it was not her fault, as she needed manager authorization for a full refund, but we could not stay there any longer.

Very good

I felt very gross the...

Liked: The breakfast was okay but I wondered if it was even safe to eat as the entire hotel was not very clean.
Disliked: The carpet was wet all through the room. The bed was broke. The wooden rectangle piece with the bedside lights was barely holding on the wall. There was a cockroach. The tiles were coming up and easily tripped over. The water in Cooke county is terrible which is used for coffee and orange juice. The sheets were the only thing that felt clean but then I was itchy. The ceiling looked like it was falling apart.

That was my first and...

Liked: The bed & room was clean
Disliked: The property is very outdated, music was very loud in the hallway by our room, noticed broke. windows upon arrival, landscaping was over grown.

Very good

Liked: The exceptional cleanliness of the rooms and restrooms, a testament to the housekeeping staff's diligence, was highly appreciated. The convenient indoor pool was also a significant advantage, particularly given variable weather conditions.
Disliked: I was disappointed that the ice machine is only located on the first floor. Additionally, the elevator has an unusual odor and could benefit from some upgrades. The noises and rocking motion are somewhat concerning.