Comfort Suites Gadsden Attalla

Moldy and not clean

Disliked: We found trash on the floor, the air conditioner had mold, the curtains had mold, there was a bloody finger print on the toilet paper, only had one set of bath towels for a family of six, hand and face prints on the headboards, one of the pillows had mascara on it, found fake eyelashes in the bed, pieces of dirt/mud in the bed, and what looked to be foot prints which were fresh and not stains on one of the bed sheets. We found all this at 11 pm and when I went to speak with the man at the desk he was very rude and unprofessional. He kept cutting me off saying it was not his fault, that there is nothing he could do for us since it was so late, and that it was probably the new housekeeper then proceeded to tell me the housekeeper’s job is very hard. I asked for new bedding since most of my family was already asleep beings it was 11 pm and we had just driven 12 hours. He did give us new bedding after having to find some because he said he wasn’t sure if he had any beings it was so late at night. I was also informed that the manager was not in and that he would “probably not be on site in the morning because he manages multiple hotels and it’s not like he’s going to give a discount or anything because I’ve never seen him do that before”. I never requested a discount, just a clean room for my family. The next morning I asked for a manager to express my concerns. The lady at the desk informed me that the manager was not in but would pass along my information along with my concerns to the manager.

As expected. Comfort Suites are...

Liked: Good location. Clean room. The king suite was comfortable. The toilet handle was broken and should’ve been replaced before we checked in but I reported it again upon check out. We had to take the lid off several times to flush.
Disliked: Breakfast was ok. Not great and a very large group of guests treated it like an all you can eat buffet and took up all the seating. The staff did rally and try to get more food out as quick as they could but that group would jump up and get more food as soon as it was brought out.

Standard hotel stay.

Liked: Breakfast was standard hotel fare. Room was quite adequate and as expected.
Disliked: This was a fine stay at a chain hotel. Met our needs.

Will not stay there again

Liked: Location
Disliked: The rooms floor was nasty! They have carpet and walking across the floor our feet turn black.

As long as we didn’t...

Liked: The rooms were spacious especially with 3 kids , plenty of room. The location was near everything .
Disliked: The guy at the front desk was extremely rude and unpleasant to deal with .

Superb

Liked: It was good. Nice place
Disliked: Pool wasn't open, hotel next to us pool was open

Disappointing

Bad

Passable

Liked: Location was good
Disliked: The room had a bad smell. We couldn't use the pool when we first got there because it was closed even though it was the first week in June. Bathroom needed some repairs. Carpet in our room felt gritty and gross.