the hotel was tired

Good

Passable

Liked: Staff was good.
Disliked: Very loud hotel. Everything echo?s and the walls are thin? The pool wasn?t heated (heater repair). We weren?t offered a discount. The pool was a heavy factor in why we decided to stay there?

Passable

Disliked: I had a smoke detector going off in my room because the battery was low I called the front desk they told me they couldn't get anybody up there till the next morning

Bad

Very good

It was a terrible experience...

Liked: At first it was wonderful but when it came to anything we needed like towels or clean sheets and even a plunger we literally had to multiple times.
Disliked: The manager was very unprofessional and actually lied, when I was promised maintenance I never received it. Our toilet got backed up and we plunged ourselves after asking for 3 days for maintenance to take a look and then once it overfilled I had to buy my own cleaning supplies. We walked to a nearby McDonald?s for a restroom because no one at the desk told us there were restrooms in the lobby, and they knew we were walking! We waited an entire day for a maintenance man to come and never saw him and they had no rooms available to move us and when the toilet overflowed at midnight we couldn?t check in anywhere else that late. We were promised a refund and then denied it when we asked about it at checkout. I have never been treated so poorly by any manager ever. If management was replaced I would?ve had no complaints I?m sure.

do not go here

Liked: Linda, the receptionist, said my payment through booking.com wasn?t showing. I even showed her on my American Express app as well as called American Express and had them confirm the payment. she threatened to call the police and made us wait until 4am for us to get in our room. the worst ever do not go here.
Disliked: Linda, the receptionist, said my payment through booking.com wasn?t showing. I even showed her on my American Express app as well as called American Express and had them confirm the payment. she threatened to call the police and made us wait until 4am for us to get in our room. the worst ever do not go here.

Good rooms, terrible service

Liked: The room was nice
Disliked: We checked in at 1 am. The receptionist ?couldn?t find? my reservation that was booked online and paid for. We didn?t get to our room until after 2 am. Terrible experience. Definitely will not be back.