Comfort Suites Florence I-95

Bad

Liked: Location was convenient
Disliked: Our room was dirty and had mold in the window. The room was not as nice as it appeared online. We were moved to another room, but it still wasn't great. It was definitely not worth the price we paid for 1 night.

Nice hotel!

Liked: I loved the convenience of the location being close to several restaurants. The hotel clerk was accommodating in placing me on the same floor as the rest of our party. The room was very clean and spacious.
Disliked: The air conditioning unit is leaking and caused the carpet to be wet near the bed closet to the unti/window.

Exceptional

Liked: Pets allowed.

Very good

Pleasant

Superb

Would not stay for the...

Liked: The bathroom counter was dirty. Had grime on it as it was not clean. The ceiling above shower kept opening up to ac duct. There was an open soda can in fridge that was from previous occupant. The second floor had no ac on. Lobby was cool. Ac in room did not blow cold( needed freon).Down as ac was off in room.
Disliked: The cleanliness.

Good

Liked: I liked the fact that they had a pool and washing machine.
Disliked: The bathroom had no drain in the sink, the microwave was broken, and there were large stains all over the curtains

Maybe next time

Liked: The outside appearance was nice. I looks very new and the outside appeared to be clean.
Disliked: The over running trash as soon as you walk into the property. The fact that there was no one on duty July 3, 2025 from 8:00 pm to about 9:45 pm. So there were lots of customers waiting to check-in or needing towels. Once the front desk clerk did arrive, he offered no explanation as to the hour and a half plus absence. The next morning during breakfast, as I approached where the hot food was prepared, I observed the assistant in the food prep area use the water from the cup that was used for the grits spoon, that every touches when preparing their food, pour that water into the grits pot and stir it. I asked her should that be the water used and she stated “yes”. This was the last straw for me. Food safety and proper etiquette when serving others is a must in hospitality and tourism.