Comfort Suites Fairview Heights

Duped ever again!

Liked: The location was exactly as listed. The staff who greeted me at check in was pleasant but the other two the next day were rude and short with us.
Disliked: Dirty everywhere walls dirty and crumbly paint missing all.over. the room and flooring were so old and stained. The couch was unsittable. So dirty and worn. The walls dirty old broken picture frames and mirrors all curtain ripped on sides wholes in wall.. The bathroom.had a cracked sink and rust in the shower. I took photos. We could not eat because of the fear of being sick since everything was so dirty floors and even already spots of toothpaste on the bathroom mirror. The pool was closed and I specifically chose this local over others with outdoor pools nearby b3cuadr it was raining and we needed to swim. I have pain and issues needed that heated pool they advertised. I asked staff she said has been down for over a year being repaired. I was falsely brought into this room and was frustrated that you didn't have them at a lower star level. I got a 2.2 and was expecting 6.4 advertised on the booking site. Please express that i would like a refund I already used the travel insurance to submit a claim as well. We literally drove around for 2 hrs finding a special light just to check the bed before we slept. We were told owed $0 UT they took $100 for incidents and so we could not afford to book anywhere new. We called the hotel about 20 times over our 6 hrs drive and never an answer or way to ask them anything.

Very good

Liked: Comfortable and easy to get to
Disliked: Pool was under renovation. No place for children to run around safely

Very good

Exceptional

Exceptional

Liked: Clean and safe
Disliked: The king size beds are to hard . Make are backs hurt

Good

Liked: Liked the location, and the space
Disliked: The lady at check in was not the nicest, but the lady che king out was very nice.

Passable

Disappointing

Liked: Price, location, staff was nice
Disliked: Pool had clumps of hair floating in it, and the water was green. Cockroach was found in our bathroom, alive. The shower wasn't clean and dirt on the floor of the bathroom

Pleasant