Name: Comfort Suites Fairview Heights
Address: 137 Ludwig Drive, Fairview Heights, IL
Telephone: (888) 420-1644

Comfort Suites Fairview Heights Guest Reviews

Overall Average Score:

Okay (2.85 out of 5)

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Exceptional

Liked: Clean and safe
Disliked: The king size beds are to hard . Make are backs hurt

Good

Liked: Liked the location, and the space
Disliked: The lady at check in was not the nicest, but the lady che king out was very nice.

Passable

Disappointing

Liked: Price, location, staff was nice
Disliked: Pool had clumps of hair floating in it, and the water was green. Cockroach was found in our bathroom, alive. The shower wasn't clean and dirt on the floor of the bathroom

Pleasant

Just good for short stay...

Liked: bed condition and bathroom cleanliness
Disliked: This hotel is outdated. old, dirty, rundown floor. TV size is small compared to average hotel

Passable

Liked: I was kind of worried that the elevator had duct tape at the bottom of the buttons. But otherwise, it was an ok stay

Good

Exceptional

Probably will not be back...

Liked: Used to be a great spot for a local getaway
Disliked: When attempting to check in, had to hunt down the front desk person, who was lounging in the laundry area. After checking me in, making sure the financial transaction had gone thru, I was then informed the elevator did not work ( 2nd floor room) . That was inconvenient, but manageable. Once in my room, learned there was no wi fi and no tv. Tracked back downstairs, was informed it was out hotel wide, would not be fixed anytime soon. I feel that these issues should have been addressed BEFORE my non refundable payment was taken., I most likely would have gone elsewhere.