Name: Comfort Suites Columbus West - Hilliard
Address: 5547 Keim Circle, Columbus, OH
Telephone: (888) 420-1641

Comfort Suites Columbus West - Hilliard Guest Reviews

Overall Average Score:

Good (3.95 out of 5)

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Not so much

Liked: We loved the location it was a perfect blend of stores,restaurants, and gas
Disliked: The evening shift front desk person was not very friendly upon arrival. Our fridge did not work, and the indoor pool was absolutely freezing. The beds were not the comfiest, and the rooms were small

Superb

Exceptional

Liked: The staff very friendly and helpful. The breakfast was great.

Superb

6.5 outta 10.

Liked: Standing water in the shower made for a gross shower experience. Beds were a little firm unlike most Comfort Inns. We try to stay with that brand because of the beds but this was a miss. Could’ve had more options for the breakfast.

Exceptional

Very good

Superb

Our stay was absolutely awful.

Disliked: Pool heater was broken and we were not informed until after check-in. Room was dirty upon arrival. There was curly red hair in the pull out sofa and used hair ties in the shower. We only were given 1 towel for 5 people, we had to go out and buy our own shampoo, conditioner and body wash. The ice machine was broken. There was mold on our shower ceiling. The bagels in the breakfast bar were stale with mold on them. We were told we could have late check out at noon and the front desk was calling our room at 10:45 to see if we have left yet.