Comfort Suites-Cincinnati Airport

Good

Liked: Rooms were clean and comfortable.
Disliked: There was construction and the ice machine was inoperable. Asked staff if there was a ice machine and they had no clue if there was one but if there was it would be on the 3rd floor. Staff needs to know more about these things The lobby was under construction and the grab and go breakfast was horrible.

We should have been told...

Liked: prompt pickup from the airport. room clean and quiet place to sleep plus a shower for morning.
Disliked: it was a construction site. the lobby was all drywall and wet cement. only two staff members that we saw, one at night and one the next morning. we were not informed of this in advance, The shuttle driver who picked us up and checked us in at night told us there would be a box breakfast from 6-9. We went at 630, and a lone staff person said he had just started it and it should be ready in half an hour. we came down at 7, not a staff person in sight. But there was a church group of adults and 39 children who had also been led to believe there would be breakfast. They had not been informed in advance either. Fortunately we had snacks and someone from our home an hour away picked us up and gave us a ride to breakfast.

Kids had fun

Liked: Staff was nice
Disliked: Light burnt out in bathroom, stains on mattress, King mattress was uncomfortable. Under construction. Left something in room, they can't find it.

Definitely wasn’t worth full price...

Liked: Location
Disliked: The property was apparently in the middle of a remodel and under construction and no where in the booking process did it state that. Every time I waked out of the room and back in, I tracked construction dust into my room. The vending and ice machines were not present and no breakfast due to the construction.

Mediocre at best.

Liked: Location.
Disliked: No blow dryer in room as listed. Asked staff for one at the front desk and was told they didn’t have any. She couldn’t be bothered to look for one or perhaps take one from an empty room

Very poor

Exceptional

Liked: Newly renovated rooms Close to airport

Exceptional

Very disappointed - the lack...

Liked: We received a free upgrade to a better room after we complained about the cleanliness of our room (it was very, very bad). It seemed to us that maids were not cleaning the rooms on the second floor.The breakfast food was OK. The sausages were tasty and the bagels were good,too.
Disliked: When we arrived, the entire front lobby was silent and deserted. No one to be seen, not even a desk clerk. We waited, rang the bell twice, still no one appeared. We deceided to go to dinner and return later. When we came back, the desk clerk was eating in the office. She came out to check us in and she was not happy about it, I assume because we interrupted her dinner. We were put on the second floor, most of which was being gutted and renovated. Our room was one of the few remaining to be renovated. It was dirty, absolutely filthy. Mold in the shower and the room smelled like dirty gym socks. I cannot believe they put us in that room. So, my husband complained and they moved us to a marginally cleaner room on the first floor (it also stank of gym socks). The whole hotel was old and run down. Although it's being renovated, I'll never stay there again. There are far too many better hotels in that same area.