Comfort Suites Lancaster Amish Country

Obnoxious owner at the front desk when we arrived. Air conditioner only cooled to 72 degrees. Breakfast was packet oatmeal, bananas. 2 metal pans and coffee that we could not get too due to crowding. Stinky room.

Liked: Close to venue.
Disliked: Air conditioner only cooled to 72 degrees. Breakfast was packet oatmeal, bananas. 2 metal pans and coffee that we could not get too due to crowding. Stinky room.

The fact we were just a few minutes away from everything we wanted to visit.

Liked: Location; comfortable and very clean.
Disliked: Nothing.

Exceptional

Comfortable stay in Pennsylvania Dutch...

Liked: The hotel was centrally located to many attractions. Our room was very nice and a good size with a sofa to relax on. The beds and pillows were comfortable. The room was very clean and we enjoyed the very large tv. The air conditioning worked well in our room, which was important, being it was in the high 90s during our stay.
Disliked: The lack of a freezer in the refrigerator was very disappointing. We cary prescription meds which need to stay cold, so we rely on freezer packs while traveling. Without the freezer, we were unable to keep things cold in our cooler when we left.The breakfast was decent. However, it would have been nice to have flavored instant oatmeal instead of plain and an alternating breakfast meat instead of the same thing every day. We look forward to our morning coffee. However, the coffee maker in the breakfast area did not work properly. Initially, the decaf was not working, then there was no coffee available on our last day.The ice machine was not working on our floor, so the only one available was on the first floor, which was inconvenient.We were looking forward to swimming. However, we didn't because the pool area was extremely hot and smelled strongly of chlorine.

Very good

Liked: The room was a nice size. The beds were clean. It was an easy check in and out. The pool was great.
Disliked: The carpets were old and looked dirty. The ice maker on our floor didn't work. The elevator was slow. You could hear the people talking in the hallway and the room next door.

Exceptional

Liked: Property was clean, beds comfortable, Staff very nice. We would definitely return.

LOVED STAFF MEMBER CALEELA -...

Liked: Caleela, Front Desk - very accommodating for our group. Great recommendations for dining. Always service with a smile - at least for us. Asking the right questions when a member of the group would ask for room keys...not just handing the keys to anyone who asked. The local Amish House and Farm was as close as you can get to the Amish experience for just a little money. The FOOD IS AMAZING...BETTER than a 5-star expensive restaurant experience.
Disliked: Business area should have some short dividing walls so there is a measure of privacy between you and the person next to you.

Enjoyable

Liked: Breakfast was good Location excellant.
Disliked: Better shower curtains.

Very good

Liked: Convenient location,to everything we wanted to do. Great breakfast.

Not very clean

Liked: The property is close to everything.
Disliked: When you enter the hotel, it looks very nice. We went our room and the first thing I smelt was a musty almost like dogs smell. I proceeded to look at our room in the bathroom. The bathroom door was broke in the sink had hair in it, and looked like it hadn’t really been clean. we turned the fan on to see if that would help with the smell,But it did not. It started to affect my breathing so I went out to the main office and said something about the smell. I asked if there have been a dog in the room and I was told there were no pets allowed and they have not had any service animals in that room. They handed me a bottle which I assume was like Febreze the girl told me I could try using that to help with the smell along with turning the air on I explained to her that my breathing was already bothering me and that the chemical would probably add to it And our air was already on. They did not offer another room so we had no choice but to stay each time I went in that room. I had the same experience if I could’ve found another place to stay, I would have left I booked this hotel because it was supposed to be so clean, It’s far from it. At breakfast time, it was so packed there’s no place to sit. The only thing I can say good about this place is the staff was friendly when I talked to them and the location is close to everything.

We have stayed twice when...

Liked: Location was convenient. Breakfast was good. Suite works well for our party of 3.
Disliked: Difficult to exit onto Lincoln Highway.