Comfort Suites Airport Louisville

Meh

Liked: Spacious room
Disliked: Pool area was dated. No hot tub.

Very good

Very good except the tv...

Liked: Breakfast was ok
Disliked: Maybe some donuts

Quiet but could use some...

Liked: Quiet and nice staff
Disliked: Room not well stocked. Missing washcloths and soap in shower never replaced. Some items broken…tv remote and bottled items in the shower

They have never refunded me...

Liked: Pretty good location
Disliked: No airport transportation on weekend

Passable

Liked: Great price
Disliked: Smelled strongly of cleaner and the shower didn’t get very warm but good besides that.

Terrible, waste of money.

Liked: The manager at this property needs to fired.she’s extremely rude and when I brought things to her attitude she hung up on me in the phone. She’s very-rude, doesn’t know what a “service dog is”. There were kids tuning up and a the halls all night slamming doors. She didn’t care. She interrupted our dinner not once but twice, said my dog was barking ( it was with me all day), physically impossible. The hotel needs repairs. The door knobs fall off, e don’t work, lights don’t work, tiles are broken , pool isn’t clean, the list goes on and on. The dryer doesn’t work. I have several pictures. Also didn’t want to do housekeeping, never taking our requests for cleaning. Staff was baling inside the office UP FRONT IN HOTEL( huge mistake). I watched an employee walk out crying after speaking with her. I feel sorry for the staff under her she’s awful. I will NEVER STAY THETE AGAIN.
Disliked: Everything was terrible except for “angle housekeeper , and the bathroom vanity. They also cut our tv cable off at midnight. I can’t make this up . Seriously needs updating.

Exceptional

Liked: Staff is absolutely amazing!!

Good