Comfort Suites Airport Alcoa Guest Reviews
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|2.1 miles from Alcoa centre|
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Gail Tue, 12 February 2019
Aaron Mon, 4 February 2019
Gary Tue, 29 January 2019
Hotel Needs Work, Freshening and...
Liked: The cleaning staff did a good job with what they had to work with, and the breakfast was okay. Front desk person Robert seemed most eager to please and correct problems.
Disliked: Check-in at 2:00AM was not a good experience. The young woman working was very distracted and wanted to tell us of her problems and things that had nothing to do with us. I repeatedly asked her to focus on getting us into the room. I also told her of 2 suspicious looking young men trolling the parking lot in a dark car without headlights on as we arrived at 2AM. She blew it off, and said she was pretty sure she knew who they were. The rooms have issues with holes in walls not properly repaired and many paint issues. Around the shower and tub there is water damage to the walls and toiletry shelves are missing (but glue remains). In the first room we were given the shower control handle came off (the next day) and could not be used to control the water temperature or turn off the water. Robert came running with vice grips so it seems it was not a first time occurrence. As no maintenance staff was available, he moved us to another room. There was a slight discrepancy between the booking.com rate and the amount the hotel wanted to charge which I caught at check-in. The young woman at the desk said she would correct it, but it was still incorrect when we checked out 4 days later. The person at the front desk finally corrected it then. During our stay, there was a "help wanted" sign out front near the road. I would have to agree...this hotel needs help!
Verified Hotel Guest Thu, 24 January 2019
Disliked: This was a MOTEL not a hotel. Cheap room. Terrible front desk staff. Refused to adjust the heat when it was below 30 outside. Smelly, musty, rooms. Never again!
Kelli Wed, 23 January 2019
Liked: Conveniently across from the airport and clean
Disliked: Front desk guy didn?t always answer phone and no hairdryer
Yvette Sun, 20 January 2019
Morgan Fri, 18 January 2019
Liked: Very nice rooms, tall shower head, and super close to the airport!
Anonymous Fri, 18 January 2019
Liked: I Loved how clean the room was... The staff was nice.. Great Location
Lakisha Fri, 11 January 2019
Choncie Fri, 11 January 2019