Name: Comfort Inn & Suites Napanee
Address: 31 Community Road, Richmond, ON
Telephone: (888) 420-1644
Rating: 4.25

Comfort Inn & Suites Napanee Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

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Exceptional

Liked: Very friendly staff
Disliked: Shower water was lukewarm temperature

Superb

Liked: This is our 3rd time staying here, when we get back from our winter home. Room is very clean and beds comfortable. Woman at front desk was very friendly and welcoming. Thank you

Very good

Exceptional

Liked: Quiet surrounding Beds were very comfortable and the room was clean. Kids friendly environment and Friendly staff

Do not recommend

Liked: Close to amenities
Disliked: Dirty under the pull out couch (food, like a lot) a dirty butter knife coated with a white substance on the bed itself, had to ask for towels after they took our used ones. Lady working was quite rude to not just myself (asking if I could have bedding for the gross pull out bed) and giving me attitude over a simple question to things that should be readily available in the room itself, but to other customers in the lobby. At one point I heard a man ask if he was allowed outside :/ ( no beverage in hand) Just very uncomfortable situation, understanding there was many kids for hockey tournaments no one should feel as if they have to ask to leave the building, or scared to go down to ask for towels or bedding.